Key Account Manager

MAC Recruit Group Ltd; North Shields; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an experienced Senior Key Account Manager to lead a team focused on strategic B2B clients. Responsibilities include driving client satisfaction, managing accounts, and achieving sales targets. The ideal candidate has proven sales management experience, excels in strategic account management, and possesses strong leadership and communication skills. The role is critical for revenue growth within the organization.

Qualifications

• Proven experience managing sales or account management teams.
• Strong background in strategic B2B account management.
• Results-driven with a consultative, solution-focused sales approach.

Responsibilities

• Lead and manage a team of Key Account Managers to achieve sales targets.
• Own strategic relationships with key B2B clients.
• Develop and execute account plans for growth and upsell opportunities.

Skills

Sales management

B2B account management

Communication skills

Negotiation

Leadership

Job description

We are seeking an experienced Senior Key Account Manager to lead and develop a Key Account Management team while managing a portfolio of strategic B2B clients. This role is responsible for driving client satisfaction, retention, and revenue growth, while delivering against annual sales targets and supporting wider business objectives.

Key Responsibilities

• Lead, coach, and manage a team of Key Account Managers to achieve and exceed sales targets
• Own strategic relationships with key B2B clients, acting as the main point of contact
• Develop and execute account plans to drive growth and identify upsell opportunities
• Deliver against annual sales budgets and contribute to overall business profitability
• Monitor pipeline activity, CRM accuracy, and forecast performance
• Collaborate with internal teams to ensure a seamless customer experience
• Provide regular performance insights, reports, and forecasts to senior leadership

Skills & Experience

• Proven experience managing sales or account management teams
• Strong background in strategic B2B account management, ideally with large or complex clients
• Results-driven with a consultative, solution-focused sales approach
• Excellent communication, negotiation, and stakeholder management skills
• Strong leadership capability with experience mentoring and developing teams
• Confident working cross-functionally and independently

Additional Requirements

• Experience within the energy sector or a regulated environment preferred
• Familiarity with CRM systems and sales reporting tools
• Highly organised, professional, and customer-focused
• Flexible and adaptable in a fast-paced environment