Key Account Executive

NWF Group; Nantwich; On-site; GBP 22,000 - 27,000; Full time

Job summary

A logistics and distribution company in the UK is seeking a Customer Service Representative to provide excellent customer support and manage key accounts. The role requires strong communication skills and IT proficiency. You will act as the primary contact for customer inquiries, expanding relationships and ensuring satisfaction while performing accurate administrative tasks. This full-time position offers competitive salary and significant career progression opportunities.

Benefits

33 days holiday

Extensive training opportunities

Company pension

Long service awards

Attendance bonus

Employee assistance programme

Qualifications

• Experience in customer service roles.
• Ability to handle customer queries effectively.
• Willingness to learn and adapt to new systems.

Responsibilities

• Act as the point of contact for customer inquiries.
• Develop and manage key accounts to ensure excellent service.
• Expand customer relationships by proposing new solutions.
• Complete administrative duties with high accuracy.
• Attend customer meetings to act as a liaison.

Skills

Excellent communication skills

Strong IT skills

Proactive and organised

Customer centric

Ability to multitask

Tools

Microsoft Office Suite

SAP

Job description

Job Advert

Are you customer focused and passionate about delivering an excellent customer experience? We are looking for someone like you to join our team in Lymedale on a permanent full-time basis.

Why Boughey?

• £26,592.04 per annum
• Monday to Friday 8.30am to 5pm
• 33 days holiday inc bank holidays with the option to buy more
• Extensive progression opportunities across the wider group that has 2 other businesses
• Extensive training opportunities with funded accredited courses
• Medicash
• Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
• Long service awards
• Attendance bonus
• Company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking

Day to Day

• Point of contact for customer enquiries both verbally and in writing, responsible for resolving these queries within given timeframes
• Develop and take responsibility for key accounts, ensuring we provide excellent customer service by developing a thorough understanding of their expectations and requirements, providing the correct advice and service levels on the back of this
• Expand existing customer relationships and support new sales by proposing new solutions to meet customer needs
• Complete administration duties with the highest accuracy including inputting customer and order information into the system and generating reports to stakeholders
• Where required, attend customer meetings acting as the link between customers and internal teams

What will you bring?

• Excellent communication skills both verbal and written
• Strong IT skills including Microsoft office suite with the ability to pick up new systems – experience with SAP would be advantageous but not essential as full training will be provided
• Proactive and organised with the ability to multitask in a fast-paced environment
• Customer centric and passionate about delivering an excellent customer experience

Who are Boughey?

NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes Boughey Distribution different?

We store and transport food in a way that is best for our customers, people, communities and the planet! Boasting a 60-year heritage we are committed to on-going investment in our facilities, vehicles, systems and our people. We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers, and we want you to be a part of it!

Equal Opportunities

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.