Key Account Coordinator

Interaction Recruitment; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An international leader in energy-efficient products is seeking a Key Account Coordinator in Peterborough. You will manage key client relationships, ensuring timely delivery and enhancing customer experiences while driving operational performance. This role promises professional development and stability within a collaborative work culture.

Benefits

Career advancement opportunities

Supportive workplace culture

Long-term stability

Qualifications

• Proven experience in account management or sales support.
• Fluency in English; Spanish is advantageous.
• Understanding of logistics and marketing processes.

Responsibilities

• Overseeing the full order process for major clients.
• Configuring customer accounts for optimal efficiency.
• Monitoring delivery timelines and product conditions.

Skills

Communication

Problem Solving

Collaboration

Tools

SAP

CRM

Job description

Role: Key Account Coordinator

Location: Peterborough

We're representing a well-established, international leader in their industry, known for delivering innovative, energy-efficient products across global markets. As the business continues to grow, we're looking for a Key Account Coordinator to join the team and play a vital role in strengthening customer relationships and driving operational excellence.

This is a fantastic opportunity to be part of a forward-thinking organisation that prioritises professional development, international exposure, and a work culture built on respect and collaboration.

The Role:

You'll be the key point of contact for major clients, ensuring their journey from order to delivery runs smoothly while identifying opportunities to enhance their experience.

Key responsibilities include:

· Overseeing the full order process to ensure accuracy and timely delivery.

· Configuring customer accounts within internal systems for optimal efficiency.

· Handling client claims with speed and professionalism.

· Monitoring delivery timelines and product conditions on arrival.

· Tracking and analysing KPIs related to service and operational performance.

· Maintaining up-to-date, accurate records in the CRM system.

· Offering guidance and tailored support to customers using the company's products.

· Collaborating with Area Sales Managers to proactively address account needs.

· Managing compensation and refund processes with a customer-first approach.

· Continually improving internal procedures around client feedback and issue resolution.

What We're Looking For:

· Proven experience in a similar account management or sales support role.

· Fluency in English (native or C2 level) - Speaking Spanish would be advantageous.

· A collaborative, solutions-focused mindset and strong communication skills.

· Experience working with SAP and CRM tools.

· Knowledge of logistics, marketing, or purchasing processes.

· Willingness to travel occasionally as part of the role.

What You'll Gain:

· A chance to join a multinational leader in a growing, future-focused industry.

· Opportunities for career advancement.

· A supportive, inclusive workplace that values your growth and contribution.

· Long-term stability with room to shape your professional path.

If you feel you have the necessary skillset and experience to step into this Key Account Coordinator position, we want to hear from you!

Apply now or reach out to Nathan Kew ((phone number removed)) for a confidential discussion.

INDPB

Job Info

Job Title:

Company:

Interaction Recruitment

Location:

Peterborough, Cambridgeshire

Competitive

Posted:

Closes:

Jul 24th 2025

Sector:

Contract:

Permanent

Hours:

Full Time

Welcome to Fresh Jobs the place to find the freshest job vacancies and career advice.