Junior Project Coordinator

Zinc Systems; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

A UK-based SaaS provider is seeking a detail-oriented Junior Project Coordinator to support customer onboarding and internal projects. You will coordinate implementation activities and manage documentation, communicating with customers and stakeholders throughout the process. Ideal candidates are organised, enthusiastic, and have strong communication skills. This role offers hybrid work flexibility, competitive pay based on skills, and opportunities for career advancement into project management.

Benefits

Competitive salary

25 days annual leave plus public holidays

Workplace pension

Opportunity for career progression

Training & development opportunities

Qualifications

• Strong organisational and time-management skills.
• Excellent communication skills - both written and verbal.
• Comfortable working with software platforms and data.
• Ability to operate and prioritise in a fast-paced environment.

Responsibilities

• Support end-to-end delivery of onboarding customers.
• Coordinate implementation activities and manage project documentation.
• Facilitate technical onboarding tasks and communicate with stakeholders.
• Perform system configuration and build customised workflows.

Skills

Organisational skills

Communication skills

Technical support experience

Project delivery experience

Ability to use software platforms

Tools

Jira

Notion

Asana

Mondays

Job description

What we do

Zinc Systems (‘Zinc’) is a UK-based SaaS provider specialising in critical event management, incident management and resilience technology. Powered by our flagship platform ‘Zinc’, we help organisations anticipate, respond to and recover from incidents more effectively.

Our modular platform empowers security, risk, estates, and operations teams to streamline processes such as:

• Incident management
• Mass notification
• Threat intelligence
• Case management
• Patrol & task management
• Daily occurrence logs
• Audits, inspections & checks
• Risk insights & analytics

Zinc serves clients across commercial real estate, retail and security, facilities management, and others. With investment backing and strong market traction, we are scaling rapidly and looking for talented people to help us grow.

We are looking for a highly organised, technically minded coordinator to support project delivery and drive operational excellence.

Role Overview

The Junior Project Coordinator will play a key role in supporting the end-to-end delivery of onboarding customers to our software, as well as internal projects to support the business. This includes coordinating implementation activities, managing project documentation, communicating with customers and stakeholders, facilitating technical onboarding tasks, and ensuring project milestones are met.

Contributing to client mobilisations, you will perform system configuration using UI tools to import client data, build customised workflows, set up automated notifications, create communication templates, dashboards, and more!

This role is ideal for someone who enjoys variety, is comfortable working with software platforms, is able to communicate and work with others, is enthusiastic and willing to learn, and wants the opportunity to grow into a Project Manager or Delivery Lead position.

About You

Essential

• Strong organisational and time-management skills.
• Excellent communication skills - both written and verbal.
• Comfortable working with software platforms and data.
• Ability to operate and prioritise in a fast-paced environment.
• Willing and able to receive tasks and instructions, gain an understanding of them, deliver them and be able to report on them.
• Enthusiastic with a professional attitude and a desire to get things done!

Desirables

• Experience working within project delivery and/or some form of technical or customer support role.
• Experience working as part of a team and communicating with customers.
• Experience using and working with software platforms.
• Understanding of APIs, data formats (.csv / .json), or technical troubleshooting.
• Familiarity with project management methodologies (Agile, Waterfall, Hybrid).
• Interest in AI, automation, or digital transformation.
• Experience working with tools such as Jira, Notion, Asana, Mondays, or similar.
• Certifications (e.g., PRINCE2 Foundation, Agile Foundation, PMP) are a plus but not essential.

What we offer

• Competitive salary (dependent on skills and experience).
• Hybrid or remote working flexibility.
• 25 days annual leave plus public holidays.
• Workplace pension.
• Opportunity for career progression into Project Management.
• Training & development to build technical and delivery skills.
• Chance to influence processes in a scaling SaaS business.

The Zinc hiring process

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 6 weeks to complete.

Application process

• Send your CV to [e-mail]
• Interview 1 (remote)
• Interview 2 (In person)
• Offer and onboarding programme