Junior Operations Manager

ZipRecruiter; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A growing FinTech company in Manchester is seeking a Junior Operations Manager to support operational workflows and design processes. This permanent role offers mentorship from senior leaders, with career progression opportunities as the company scales. You will monitor KPIs and collaborate with teams, working in hybrid mode once established. Ideal candidates have 1–3 years of experience and good technical aptitude.

Benefits

Mentorship from senior leaders

Career progression opportunities

Hands-on experience in a growth-stage company

Hybrid working once established

Qualifications

• 1–3 years’ experience in operations, project management, or related fields.
• Good technical aptitude for data, tools, and dashboards.
• Some exposure to AI or automation tools is a plus.

Responsibilities

• Support and streamline operational workflows across teams.
• Help design processes for KYC/AML checks and customer journeys.
• Monitor KPIs, spot bottlenecks, and recommend improvements.
• Collaborate with tech/product teams to optimise systems.
• Assist with planning, resourcing, and reporting.

Skills

Organised

Proactive

Clear communicator

Collaboration

Technical aptitude

Job description

Overview

Junior Operations Manager — Salary: £30,000-£40,000 per year. Location: Manchester (office-based initially, hybrid once embedded).

About the Role

We’re hiring a Junior Operations Manager to join a growing FinTech in Manchester that specialises in flexible payment plans. This is an exciting time to come on board: early stage, high visibility, steep learning curve, with strong investor backing. You’ll help shape how operations are built and run, with plenty of opportunity to grow as the company scales.

What you’ll do

• Support and streamline operational workflows across teams (customer support, merchant onboarding, compliance)
• Help design processes for KYC/AML checks, customer journeys, and merchant partnerships
• Monitor KPIs, spot bottlenecks, and recommend improvements
• Collaborate with tech/product teams to optimise systems and dashboards
• Assist with planning, resourcing, and reporting
• Stay informed on emerging FinTech trends, especially AI, to bring new ideas into operations

What we’re looking for

• 1–3 years’ experience in operations, project management, or related (FinTech or startups ideal)
• Organised, proactive, and eager to learn across multiple disciplines
• Good technical aptitude (comfortable with data, tools, and dashboards)
• Clear communicator, collaborative mindset
• Some exposure to AI or automation tools is a plus

What you’ll get

• Permanent role in a fast-growing FinTech focused on payment solutions
• Direct mentorship from senior leaders and investors
• Career progression opportunities as the business scales
• Hybrid working once established
• Hands-on experience building processes in a growth-stage company