Junior MI Analyst

Specsavers; Nottingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in Nottingham is seeking a proactive individual to enhance reporting procedures and deliver impactful data analysis. This role involves collaboration with management and the Real Time team, requiring strong analytical capabilities and familiarity with tools like Power BI, SQL, and Python. The ideal candidate will have excellent problem-solving skills and the ability to influence decision-making. With a flexible hybrid working model, the position is an excellent opportunity for career growth.

Qualifications

• Proactive attitude and eagerness to learn.
• Basic familiarity with data tools and technologies.
• Natural aptitude for analysis and problem-solving.

Responsibilities

• Maintain and enhance routine reporting procedures.
• Deliver data analysis to support key decision-making.
• Collaborate with the management team to address business challenges.

Skills

Problem solving

Attention to detail

Communication skills

Influencing skills

Tools

Power BI

SQL

Python

Job description

Do you enjoy problem solving, with a key eye for detail and a proactive attitude? If so, we have an opportunity for you.

In this role you’ll take ownership of maintaining and enhancing routine reporting procedures. You’ll deliver analysis that supports and recommends key decisions for improvements within the Contact Centre, and other customer operation functions ensuring that your insights have a direct impact on operations. You’ll maintain and improve routine reporting procedures, deliver data analysis to support key decision-making, highlighting trends and patterns.

Collaboration is key in this role. You’ll work closely with the Contact Centre management team, wider colleagues and stakeholders to address business challenges. Additionally, you’ll support the Real Time team in managing the day-to-day operations of the Contact Centre. You’ll have a natural aptitude for analysis and problem-solving, a proactive attitude, and a desire to learn and grow in areas such as Power BI, SQL, and basic Python.Basic familiarity with data tools and technologies is essential, along with strong communication and influencing skills.

You’ll have the flexibility to work in a hybrid environment, with an expectation to be on-site 3 days out of 5, including time for Real Time team support.

If you’re ready to make a significant impact and grow your career, apply now to join our dynamic team!