Junior IT Technician

NHS; Crewe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider is seeking a Junior IT Technician to join their IT Service Desk team in Crewe. The role involves providing 1st and basic 2nd line support for IT issues, managing ticket requests, and assisting with hardware setup. Applicants should have knowledge of IT support practices, excellent communication skills, and a commitment to customer service. This is an excellent opportunity for personal development in a dynamic healthcare environment.

Qualifications

• Knowledge of IT support best practices and troubleshooting techniques.
• Experience supporting hardware and software issues.
• Good educational background in IT or related field.

Responsibilities

• Provide advanced 1st and basic 2nd line support to all users.
• Log all calls on the IT service desk system.
• Assist IT technicians with documentation and user guides.
• Install and configure PCs, laptops, and printers.
• Manage user accounts and permissions.

Skills

Knowledge of Office

Experience of working in an IT support environment

Computer skills, especially Microsoft Office applications

Good level of education (NVQ/GCSE in a computer related subject)

Verbal and written communication skills

Ability to use a wide variety of IT systems

Ability to learn and adapt quickly

ECDL

Knowledge of ITIL processes

Ability to communicate effectively and professionally

Job description

Junior IT Technician

The closing date is 12 January 2026

This is an exciting opportunity as a Junior Technician within the IT Service Desk at Mid Cheshire Hospitals. We are looking for a flexible individual and someone who is passionate about IT, and providing excellent levels of service to Trust staff.

As a Junior IT Technician you will provide advanced 1st and basic 2nd line support to all users, investigating and diagnosing IT faults and problems.

You will be responsible for the triaging of tickets as they are logged within the IT Service Desk, regularly liaising with the IT Incident Co‑Ordinator and management team to ensure tickets are processed in a timely manner.

This role will play a key part in the management of the equipment requests, ensuring they are ordered, deployed and managed effectively.

This is a great opportunity to work within a fast paced and exciting environment that is continually changing on a monthly basis offering constant challenges and personal development.

Main duties of the job

This is an exciting opportunity within the IT Service Desk that supports Trust staff in everyday support issues.

This post is crucial in supporting staff with FAQ's, common difficulties, and time-sensitive queries. This role aims to solve problems at the first point of contact so that Trust staff can continue with their day as soon as possible.

The post holder will be expected to extract the relevant information from the end user to enable them to either resolve the call at the 1st point of contact or furnish the appropriate team with the detail they require to resolve the issue.

All calls are to be logged on the Trusts Sunrise Help Desk system and assigned to the correct support team. There will also be a responsibility for processing user set up and password requests including the audit and processing of leavers and associated filing.

You will need to provide good customer support to all users and to communicate with people at all levels both in writing and on the phone.

This role will play a key part in the Operative rota and Technician 24/7 rota.

In addition to the advertised pay, this post will attract enhancement payments for the weekend working, in line with agenda for change terms and conditions.

About us

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.

The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its Be Safe Be EquiPPEd campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Job responsibilities

Provide advanced 1st and basic 2nd line support to all users, investigating and diagnosing IT faults and problems including hardware and software problems on client machines, servers and network equipment.

Assist the IT Technicians in providing comprehensive IT support to staff within the Trust and contribute to new and existing local documentation, user guides and information. Keep accurate and timely records within the IT Service Desk, making sure that the end user always receives feedback on the progress of faults and changes. Manage the flow of tickets through the helpdesk to ensure they are triaged effectively and have the correct SLA assigned. Assess incoming incidents and prioritise work according to timescales and processes. Escalate issues impacting on your ability to complete tasks or meet specific objectives to the IT Service Desk management team ensuring issues are flagged in a timely manner. Install and configure networked PCs, laptops and peripheral devices including printers across all Trust locations. Create User Accounts, manage permission and passwords. Provide additional support to end users as required. Complete checklists for daily/weekly/monthly tasks as set out by the IT Service Desk Manager. Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems Maintain satisfactory standards of safety and security in relation to rooms and equipment. Undertake any other relevant duties as may reasonably be requested by your line manager.

Person Specification

Knowledge

• Knowledge of Office
• Experience of working in an IT support environment

Practical skills

Skills

• Computer skills, especially Microsoft Office applications
• Good level of education e.g. NVQ/GCSE in a computer related subject
• Importance of equality, diversity and rights
• Demonstrate verbal and written communication skills
• Ability to use a wide variety of IT systems
• Ability to learn and adapt quickly
• ECDL
• Knowledge of ITIL processes
• Ability to communicate effectively and professionally with all levels of staff within the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Mid Cheshire Hospitals NHS Foundation Trust