Junior IT Support Engineer: Learn & Grow in Hybrid Team

GSS UK Services Limited; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A dynamic IT services firm in London is seeking a Junior IT Support Engineer to join their team. This role provides essential first-line support for hardware and software issues, including tools like Microsoft 365. The ideal candidate will possess a basic understanding of IT systems and strong communication skills, with an eagerness to learn in a fast-paced environment. Enjoy a hybrid working model along with generous leave and comprehensive benefits, including a pension scheme and private medical insurance.

Benefits

30 days holiday plus bank holidays

Generous pension scheme

Private medical insurance

Life assurance

Access to personal wellbeing programs

Qualifications

• Basic understanding of IT systems like Microsoft 365, Entra ID, and Azure.
• Enjoy solving problems and helping others with IT-related issues.
• Familiarity with troubleshooting common IT issues.

Responsibilities

• Provide 1st line support for hardware and software issues.
• Log and track support requests and incidents.
• Escalate complex issues to senior engineers when needed.
• User account management including setting up accounts and offboarding.
• Create and manage IT documentation and knowledge articles.

Skills

Basic understanding of Windows OS

Microsoft 365 tools including Outlook, Teams, SharePoint

Strong communication skills

Customer service skills

Eagerness to learn

Education

IT related education or certifications

Tools

Microsoft 365

Intune

Virtual Desktop

Job description

A dynamic IT services firm in London is seeking a Junior IT Support Engineer to join their team. This role provides essential first-line support for hardware and software issues, including tools like Microsoft 365. The ideal candidate will possess a basic understanding of IT systems and strong communication skills, with an eagerness to learn in a fast-paced environment. Enjoy a hybrid working model along with generous leave and comprehensive benefits, including a pension scheme and private medical insurance.