Junior IT Infrastructure Engineer

Lindus Health; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare technology firm in London seeks a junior First Line IT Engineer to deliver support and ensure system availability. This role, requiring up to 3 years of experience, involves managing user accounts, software applications, and providing technical assistance to internal teams. Enjoy competitive salary, equity, a £1,000 learning budget, and a wellness allowance. This position requires being present in the office for three days a week, fostering a collaborative and innovative work environment.

Benefits

Competitive salary and equity

£1,000 annual Learning & Development budget

39 days annual leave

£60 monthly wellness allowance

Gym and retail discounts

Monthly lunch vouchers

Qualifications

• Up to 3 years of experience in a first-line IT support or helpdesk role.
• Understanding of ITIL, ITSM, and Agile methodologies.
• Familiarity with MDM platforms and EDR solutions.

Responsibilities

• Deliver efficient first-line technical support to internal users.
• Manage user accounts and software applications.
• Monitor systems and report performance issues.

Skills

First-line IT support experience

Google admin suite

Windows and macOS configuration

Strong communication skills

Time management

Tools

MDM platforms (Addigy, Midore)

EDR solutions

Job description

🍊Our mission

We're powering biology's century with radically faster, more reliable clinical trials. Every new treatment needs clinical trials to prove safety and efficacy, but today's infrastructure is stuck in the past- driving up cost, causing delays and ultimately meaning new treatments don’t get to patients. We're fundamentally changing that- not just being a "better CRO," but transforming how people think about developing new treatments, so patients can access breakthrough treatments faster.

Our impact speaks for itself: Since March 2021, we've powered 100+ clinical trials involving tens of thousands of patients. We recently raised a $55M Series B from Balderton Capital, alongside backing from Creandum, Firstminute, Seedcamp, and Visionaries.

🍊What's it like to work here?

When you join us, you’ll experience:

• High-Impact, Mission-Driven Work: Lindus Health is disrupting an outdated industry, giving you the chance to directly improve patients’ lives and see tangible results from your work.
• Fast-Paced Growth & Ownership: We recognise hard work and outcomes over anything else. You’ll take on real responsibility, work across different areas, and actively shape the company’s success.
• Collaborative, No-Ego Culture: Work with smart, driven people in a supportive and informal environment. At Lindus we break down silos, fun is a core value, and creativity is encouraged.

Ready to power biology's century? We'd love to hear from you.

🍊About the role

We are seeking a proactive and detail oriented junior First Line IT Engineer with up to 3 years experience to join our new IT support team. The ideal candidate will be responsible for delivering efficient and effective first-line technical support to our internal users & teams, ensuring high standards of service and system availability. This role covers a broad range of support activities including user management, device provisioning, software allocation, and systems monitoring.

This role is based in our London office, with an expectation that you’d be with the team in-person 3 days a week.

🍊About you

• Proven experience in a first-line IT support or helpdesk role.
• An understanding of ITIL, ITSM and Agile methodologies. Certifications are nice-to-have!
• Good understanding of Google admin suite, MacOS, and standard enterprise applications. Training will be provided for more niche internal applications.
• An understanding of OKTA or other IAMs is desirable.
• Familiarity with MDM platforms (Addigy for MacOS, Midore for WinOS) and EDR solutions.
• Knowledge of Windows and macOS device configuration.
• Strong communication and interpersonal skills.
• Ability to prioritise tasks and manage time effectively in a fast-paced environment.
• Able to adapt to new tools and technologies (custom in-house solutions).

You belong here! If your experience and interests match with some of the above, we want you to apply.

🍊What you’ll focus on

• User Account Management
  • Create and manage user accounts across systems and platforms using a collated access management solution.
  • Assign users to appropriate groups, security roles and internal chat channels.
  • Perform password resets and support authentication issues and/or investigations.
• Application & Software Management
  • Manage corporate wide access to applications and software tools.
  • Track and assign software licenses in compliance with licensing agreements.
• End User Device Management
  • Procure end user devices based on company standards and user requirements.
  • Build and configure new devices to meet company specifications.
  • Enrol devices into Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) systems.
• System Monitoring & Reporting
  • Monitor administrative and system logs for anomalies, performance issues, and security alerts.
  • Report issues and elevate to second-line support or management as needed.
• General Support
  • Provide timely and effective support for user-reported issues via ticketing system, video, phone, or in-person.
  • Maintain accurate documentation of processes, issues, and resolutions.
  • Collaborate with other IT team members to ensure consistent IT service delivery.
  • First level support for our in-house clinical trials product.
  • Occasional period of on-call work to cover colleagues based in separate geographical locations.

🍊What we offer (UK).

We believe in rewarding the people who are building the future of clinical research.

Financial & Growth:

• Competitive salary plus meaningful equity - you'll own a piece of what we're building
• £1,000 annual Learning & Development budget for courses, certifications, and conferences
• 39 days annual leave (30 days PTO + 8 bank holidays + 1 James Lind Day)

Health & Wellbeing:

• £60 monthly wellness allowance with flexibility on how to spend this, including opting in to a company private health insurance or wellhub membership.
• Access to gym and retail discounts through Happl

Culture & Connection:

• Monthly lunch vouchers for remote team members
• Regular company events and team gatherings (both virtual and in-person)
• Charity partnerships and volunteering opportunities with Forward Trust
• Work with a team that's genuinely changing healthcare for the better

🍊Our Hiring Process

We believe hiring should be transparent, respectful of your time, and give you a real feel for what Lindus Health is like. Here's what to expect:

Initial conversation with Sarah, our Talent Partner (20 mins)

Get to know each other, discuss the role, and answer any questions about Lindus

Functional interview with Gavin (IT Security and Operations Manager), Rebecca (Director of Business Operations) and one of our Engineers (60 mins)

Deep dive into your experience and how you'd approach key challenges, this will include a task you’ll need to prepare in advance of the interview and talk too

Values interview with a co‑founder and other member of the wider team (30 mins)

A chance to get to know each other and explore how our values align

We will only contact you from lindushealth.com email addresses. Please check the spelling of emails which appear to come from Lindus Health carefully before responding. We will never ask for your financial information over email.

We are an equal opportunity employer committed to building a diverse and inclusive workforce. We evaluate all candidates based solely on their skills, experience, and qualifications relevant to the role. We do not discriminate on the basis of race, ethnicity, religion, gender, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected status