Junior Credit Controller

GetAgent Limited; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading property platform in London is seeking a Credit Controller to manage debtors and ensure timely invoice payments. The ideal candidate will handle account queries, communicate with customers, and suggest improvements to processes. This role offers benefits including private health insurance, hybrid working, and 25 days of holiday.

Benefits

Private Health Insurance

Company Pension

Health and Wellbeing allowance

25 days of holiday

Qualifications

• Ability to multitask and prioritize effectively.
• Experience in handling queries and disputes.
• Strong communication skills, both verbal and written.

Responsibilities

• Manage all debtors and ensure timely payment of invoices.
• Resolve account queries related to invoices.
• Communicate effectively with customers to maintain relationships.
• Suggest improvements to the invoice chasing process.
• Report progress and compile reports for the team lead.
• Assist with general business operations activities.

Skills

Multitasking and prioritization

High level of accuracy

Issue and complaint handling

Phone communication skills

Writing and numerical skills

Problem-solving and adaptability

Job description

Role Overview

With more and more home sellers using the GetAgent platform, we are expanding the team! We work with over 7500 estate agents across the country; referring homeowners who would like them to sell a property. We are looking for a Credit Controller to ensure our invoices are paid in a timely and effective manner. Working as a vital member of the Accounts Team, you will be responsible for company debt management and seeking resolution for any invoice queries or disputes.

Together, we are transforming the experience of selling your home.

What You'll be doing

• Manage all debtors using our in-house Credit Control process to ensure timely payment of invoices.

• Resolve account queries & disputes related to invoices when needed.

• Effectively communicate with our customers to maintain and develop the working relationship.

• Analyse the invoice chasing process and suggest improvements where appropriate.

• Report progress to the Credit Control team lead and compile reports.

• Assisting with general business operations activities

What we'll need from you

• Ability to multitask and prioritise, often switching quickly between tasks

• High level of accuracy, following processes and managing queries efficiently

• Ability to calmly handle issues/complaints and not be unsettled by them

• Comfortable speaking over the phone, basic negotiating and providing a good overall customer experience

• Excellent writing and numerical skills

• Ability to think on your feet and respond to problems

What's in it for you

• Benefits: In addition to a competitive salary, we offer: Private Health Insurance, Company Pension, Health and Wellbeing allowance, hybrid working and 25 days of holiday

• Culture: Working in a sociable, fast-paced & growing team in our fantastic London offices

• Support: In-depth training, monthly mentorship meetings to discuss performance and development