Junior Applications Engineer

SF Recruitment (Leicester); Ipswich; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency is looking for a Junior Applications Engineer in Ipswich to enhance laser cutting applications and provide customer support. You will develop expertise in both legacy and modern laser systems, may travel to customer sites for repairs, and will work on commissioning new machines. Ideal candidates have an electrical or electromechanical engineering degree and some experience in the field. This role offers competitive pay and opportunities for professional growth.

Qualifications

• Motivated engineer with an electrical/electromechanical engineering degree.
• Up to 2 years’ experience in a related role.

Responsibilities

• Develop and improve laser cutting applications.
• Provide phone-based customer support and guide customers.
• Travel to customer sites for repairs and maintenance.
• Commission new machines and conduct testing in the factory.
• Document differences in laser systems.

Skills

Electrical engineering

Customer service

Problem diagnosis

Laser cutting applications

Education

Electromechanical engineering degree

Job description

Junior Applications Engineer

£30,000 - £35,000 – Sandiacre

Role Overview

We are seeking a motivated engineer with an electrical / electromechanical engineering degree and up to 2 years’ experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between:

• Developing and improving laser cutting applications
• Answering customer service calls and diagnosing problems remotely
• Working in our factory to commission new laser machines and support production and process development
• Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line
• Visiting customer sites a few times a month to repair, maintain and commission laser machines

Key Responsibilities

• Develop and improve laser cutting applications
• Provide phone-based customer support: receive service calls, diagnose issues, guide customers, and determine when field visit is required
• Travel to customer sites as needed to conduct on-site repairs, maintenance, upgrades, and commissioning of laser equipment
• Commission new machines in the factory: setup, calibration, acceptance testing, handover to production
• Learn and document differences between legacy laser systems and new-generation machines, their physical design, control systems, etc.