Junior AI-Driven Application Support Analyst

System C; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading health technology company in the UK is looking for a Junior Application Support Analyst to enhance customer support through AI and resolve incidents using SQL and diagnostic tools. This role involves collaborative problem-solving in a supportive environment. Ideal candidates will possess strong communication skills, basic IT knowledge, and a passion for user support. The company offers a comprehensive benefits package, emphasizing professional development and teamwork.

Benefits

Private healthcare

Pension

Life assurance

Employee discounts

Quarterly values awards

Qualifications

• Curious self-starter with great communication skills and a passion for helping users.
• Basic knowledge of AI agents/automation, SQL, and general IT fundamentals.
• Comfortable learning tools such as Jira/Confluence and remote support utilities.

Responsibilities

• Help drive the use of AI agents to enhance our customer support experience.
• Build and maintain simple AI automations for knowledge base content.
• Investigate and resolve incidents via Jira using application logs and SQL.

Skills

Communication skills

Problem-solving

Basic knowledge of AI agents/automation

SQL

Learning tools like Jira/Confluence

Tools

Jira

Confluence

Job description

A leading health technology company in the UK is looking for a Junior Application Support Analyst to enhance customer support through AI and resolve incidents using SQL and diagnostic tools. This role involves collaborative problem-solving in a supportive environment. Ideal candidates will possess strong communication skills, basic IT knowledge, and a passion for user support. The company offers a comprehensive benefits package, emphasizing professional development and teamwork.