Junior / 1st Line, IT Service Desk Analyst

GK Recruitment; Bolton; On-site; GBP 24,000 - 27,000; Full time

Job summary

A reputable recruitment agency is seeking a 1st Line IT Support Analyst in Bolton. The successful candidate will provide excellent customer support, assisting pharmacy dispensers with IT issues. This role offers a starting salary of £24,700 with opportunities for overtime and career growth within a supportive team. Strong communication and IT skills are necessary. The position is based in Adlington, Chorley with some remote work available.

Benefits

Starting salary of £24,700

Opportunities for overtime

Training and career path

Genuine benefits package

Qualifications

• Background in customer service is essential.
• Good general IT skills required.
• Ability to manage workload effectively.

Responsibilities

• Serve as the primary contact for telephone support.
• Assist pharmacy dispensers with IT problem resolution.
• Log and categorize incoming calls and emails.

Skills

Customer service delivery

General IT skills

Problem-solving attitude

Good communication skills

Time management

Attention to detail

Ownership

Job description

Description

• Have you recently been working in Customer Services, OR, Customer Support?
• Do you thrive in delivering an excellent Customer Services?

Then this role is for you - as a 1st line IT Support Analyst.

We can offer you :

• A starting salary of £24,700 + overtime
• You will be able to build your IT career in a strong team, committed to being "customer centric"
• Enhance your IT skills

But - You must be a good communicator with reasonable IT skills

My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector.

You will receive an excellent base salary of £24,700 plus overtime (average £2,000) with a salary review of £25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work.

You will be joining a company that offers training and a genuine career path with an additional benefits package.

As the 1st Line IT Support Analyst, you will :

• Serve as the primary contact for telephone support, assisting pharmacy dispensers with IT problem resolution.
• Provide telephone support to the user base utilising remote access tools.
• Log and categorise incoming calls and emails within a CRM system.
• Active involvement in documenting and updating the knowledge base.
• Create job opportunities for Engineers and maintain liaison with them.
• Take ownership of incidents and progress them quickly and efficiently.
• Document issues / problems and raise them to the 2nd line team.

We are looking for a 1st Line IT Support Analyst with :

• A customer service delivery background
• Good general IT skills.
• Problem-solving attitude and aptitude.
• Good communication skills, both written and verbal.
• Good problem-solving skills.
• Ability to manage own workload effectively.
• Excellent time management skills.
• Attention to detail.
• An ability to Take Ownership.

APPLY NOW :

If this sounds like the 1st line IT Support Analyst role for you, click apply now for an instant interview.