JIRA Developer

Gedu Global Education; Huddersfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

An educational organization in Huddersfield seeks a skilled Jira Developer responsible for managing the GBS ticketing platform. The role involves configuring Jira, implementing ITIL-based processes, and providing endpoint training. Candidates must have relevant experience with Jira Service Management and a Bachelor's degree in IT or related fields. Excellent problem-solving, communication, and collaboration skills are essential.

Qualifications

• Demonstrable relevant experience with Jira Service Management.
• Proven experience as a Jira Service Management Developer.
• ITIL Foundation Certification preferred.

Responsibilities

• Configure and customise the JSM based on organisational needs.
• Design, develop, and implement custom Jira solutions.
• Oversee and manage the incident management process within JSM.

Skills

Jira Service Management

Problem-solving skills

Attention to detail

Communication skills

Collaboration

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

JIRA APIs

Scripting languages (e.g., JavaScript, PowerShell)

Job description

Overview

ROLE PURPOSE: As a Jira Developer, you will be responsible for managing and maintaining the GBS ticketing platform to meet the needs of GBS's stakeholders.

ROLE and RESPONSIBILITIES

• Configure and customise the JSM based on organisational needs.
• Design, develop, and implement custom Jira solutions.
• Configure Jira workflows, fields, screens, and permissions.
• Administer user accounts, roles, and permissions within JSM.
• Integrate Jira with other tools and systems.
• Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management.
• Oversee and manage the incident management process within JSM.
• Implement and optimise service request workflows in JSM.
• Implement and manage change management processes within JSM.
• Ensure changes are documented, tested, and implemented with minimal disruption.
• Maintain an accurate inventory of IT assets using JSM's asset management features.
• Track the lifecycle of hardware and software assets.
• Generate and analyse reports to evaluate the performance of the IT service desk.
• Provide insights and recommendations for continuous improvement.
• Ensure platform security, stability, and compliance.
• Provide Jira training and support to end-users and assist with necessary documentation.
• Sharing of good practice with stakeholders across GBS.

ESSENTIAL SKILLS and EXPERIENCE

• Demonstrable relevant experience with Jira Service Management.
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience as a Jira Service Management Developer.
• ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials.
• Familiarity with ITIL (Information Technology Infrastructure Library) principles.
• Strong technical skills around JIRA API's and related automation.
• Proficiency in configuring and administering JSM.
• Knowledge of ITSM best practices and industry standards.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to collaborate with cross-functional teams and departments.
• Ability to work independently as well as in a team environment.
• Ability to communicate technical information to non-technical users.

DESIRABLE SKILLS and EXPERIENCE

• Atlassian Certified Associate, Jira Certified Developer
• Scripting and automation skills (e.g., JavaScript and PowerShell)

Please note: We are unable to offer or support visa sponsorship for this role.