Itsu Team Member Pro (Fish Pro) - Exeter

Scoffs Group; Ebford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A food service company in the UK is seeking dedicated individuals to support training in the fish section, ensuring quality and adherence to food safety standards. Responsibilities include motivating team members, meeting productivity goals, and maintaining a strong customer-first mindset. Experience in kitchen operations is helpful, but full training is provided.

Benefits

Exclusive rewards & discounts

Free mental health support

Wagestream Access

Free meals & drinks on shift

Discounts for friends and family

Qualifications

• Experience in kitchen or food-handling is helpful.
• Ability to work in a fast-paced environment.
• Care for food safety, hygiene, and quality.

Responsibilities

• Support training and upskilling of team members.
• Drive a strong customer-first mindset.
• Ensure fish section quality from preparation to presentation.
• Follow production sheets and meet productivity goals.

Skills

Attention to detail

Food presentation

Food safety

Initiative

Job description

People & Training

• Support the training and upskilling of Team Members in the fish section
• Give real-time feedback and praise to the team during shifts
• Ensure uniform and PPE standards are consistently followed
• Use professional communication across both front and back of house
• Motivate the team by being a positive role model
• Guide new starters using the correct itsu training approach

Hospitality & Customer Focus

• Help drive a strong "customer first" mindset in the shop
• Maintain excellent mystery shopper scores through team focus
• Know and follow the 6 Hospitality Steps at all times
• Reduce queues through energy and pace, especially during peak periods
• Support with customer queries and issues when needed

Fish Quality & Kitchen Standards

• Own the fish section quality - from preparation to presentation
• Cut and prepare salmon to exact "How To" specifications
• Monitor fish freshness and follow FIFO (First In, First Out)
• Follow the bone removal process and maintain fish knife use, storage, and sharpening standards
• Keep fish section equipment clean and functional to itsu's "How To" guides
• Use the correct recipe and portioning tools (CTR and scales) every time
• Record and dispose of out-of-date products correctly
• Keep the fish section immaculately clean using CATC & CAYG methods
• Always follow 5FSF and 5FQF food safety and quality standards
• Complete Due Diligence Diary (DDD) sections accurately when required
• Be EHO-ready: confidently answer fish-related food safety questions during inspections

Profitability & Performance

• Follow production sheets and meet productivity goals in your section
• Accurately record all types of fish section waste, helping the team reduce it
• Raise and track fish-related maintenance and delivery issues promptly
• Monitor and follow up on stock levels in the fish section
• Understand and use shop reports to help reach fish section KPIs
• Ensure your section is always prepped and "set for success" according to itsu's standards

You'll thrive in this role if you:

• Have excellent attention to detail and food presentation skills
• Are confident working in fast-paced back-of-house operations
• Care deeply about food safety, hygiene, and quality
• Take initiative, motivate others, and enjoy helping people learn
• Are ready to be a go-to person in your shop
• Live the itsu values: Aim Higher, Work Together, Take Pride, Build Trust

Previous kitchen or food-handling experience is helpful, but full training will be provided to help you succeed.

We are proud to be a diverse and equal opportunity employer and are committed to building an inclusive environment for all employees.

Instant Perks & Benefits

• Exclusive rewards & discounts from day one
• Free, confidential mental health and wellbeing support via Life & Progress
• Wagestream Access - Get paid when you need it, with smart tools for saving and budgeting
• Join our company pension scheme
• Role-based training & apprenticeships with Yuzu Training
• Free Meals & Drinks on Shift - Enjoy delicious itsu food while you work
• Discounts for your friends and family, too
• Long service awards and recognition for your commitment
• From day one to every milestone, we recognise your journey
• Team Wins = Bonus Time - Earn store-wide bonuses when we hit our goals