ITSM Platform Specialist – Design & Optimize ITIL Services

NEC Software Solutions; Tees Valley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in the UK seeks a Product Specialist for their ITSM platform, requiring expertise in ITIL practices and experience with tools like Ivanti or ServiceNow. This hybrid role involves managing platform lifecycle, optimizing service delivery, and mentoring team members across locations. The ideal candidate possesses strong stakeholder management and analytical skills. An excellent benefits package is offered.

Benefits

Private Medical Cover

25 days paid holiday

Group Pension Plan

Access to LinkedIn Learning

Qualifications

• Experience in managing enterprise ITSM platforms like Ivanti, ServiceNow, or BMC.
• Ability to design and implement solutions within ITSM tools.
• Excellent communication skills for managing stakeholder expectations.

Responsibilities

• Manage ITSM platform lifecycle from design to optimization.
• Configure workflows and dashboards based on business needs.
• Mentor team members in various locations.

Skills

Proven experience with ITSM platforms

Understanding of ITIL v4 practices

Stakeholder management skills

Analytical problem-solving skills

Education

ITIL v4 Foundation

Eligible for NPPV Level 3 + SC clearance

Job description

A leading technology firm in the UK seeks a Product Specialist for their ITSM platform, requiring expertise in ITIL practices and experience with tools like Ivanti or ServiceNow. This hybrid role involves managing platform lifecycle, optimizing service delivery, and mentoring team members across locations. The ideal candidate possesses strong stakeholder management and analytical skills. An excellent benefits package is offered.