ITIL Problem Management Lead: Proactive Resolution

Capgemini UK; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global technology partner in Manchester is hiring a Lead Problem Manager to enhance ITIL processes and ensure service stability. The ideal candidate will have strong analytical skills, experience in ITIL management, and familiarity with ITSM tools. You'll lead investigations and promote proactive problem management, working in a hybrid environment. This opportunity offers a chance to influence service resilience in a diverse technology setting.

Benefits

Employee wellbeing programs

Mental Health Champions

Investment in wellbeing apps

Qualifications

• Experience in ITIL Problem Management leadership or similar roles.
• Strong analytical skills and ability to make data-informed decisions.
• Experience managing supplier performance in a multi-vendor environment.

Responsibilities

• Own and improve the ITIL-aligned Problem Management process.
• Lead major investigations and drive permanent fixes.
• Promote proactive problem management through reviews and training.

Skills

ITIL Problem Management leadership

Strong analytical skills

Excellent communication

Stakeholder engagement

Familiarity with ITSM tools

Education

ITIL v4 certification

Tools

ServiceNow

Remedy

Job description

A global technology partner in Manchester is hiring a Lead Problem Manager to enhance ITIL processes and ensure service stability. The ideal candidate will have strong analytical skills, experience in ITIL management, and familiarity with ITSM tools. You'll lead investigations and promote proactive problem management, working in a hybrid environment. This opportunity offers a chance to influence service resilience in a diverse technology setting.