IT User Support Technician

PCHUB UK Limited; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology service provider in London is seeking a skilled PC, Laptop & Mobile Device Repair Technician. This role combines technical repair expertise with strong customer service skills. Responsibilities include diagnosing and repairing devices, managing support tickets, and ensuring quality service. The ideal candidate is reliable and organized, with prior technical experience preferred. Join a growing business with opportunities to contribute to our reputation for excellence.

Qualifications

• Strong communication and interpersonal skills to provide exceptional customer service.
• Reliable, organized, and able to prioritize tasks in a fast-paced environment.
• Previous experience in a similar technical role is preferred.

Responsibilities

• Diagnose, repair, and maintain various devices and systems.
• Install, configure, and update operating systems and applications.
• Manage technical support tickets and liaise directly with customers.

Skills

Technical expertise in repairs

Customer service skills

Troubleshooting

Communication skills

Education

Relevant certifications

Job description

Overview

PC, Laptop & Mobile Device Repair Technician and Customer Service – Professional, friendly communication with clients.

Role Overview: We are seeking a skilled and motivated technician to join our busy technology and parcel-service hub. The ideal candidate will combine strong technical expertise in computer, laptop, and mobile device repairs with excellent customer service skills. You will deliver high-quality repairs, diagnose complex issues, and ensure customers receive clear, helpful updates throughout the process.

Responsibilities

• Diagnose, repair, and maintain a wide range of computer hardware, mobile devices, and software systems
• Install, configure, and update operating systems and applications
• Troubleshoot and resolve hardware, software, and network-related issues efficiently
• Build custom PCs, perform system upgrades, and recommend hardware improvements
• Manage technical support tickets, maintain detailed service records, and liaise directly with customers to provide timely solutions
• Ensure all repairs and services meet company quality standards and industry best practices
• Assist with daily operations of our DHL Service Point and DPD Drop-Off Point, including receiving parcels, scanning shipments, and providing courteous support to courier customers

What We’re Looking For

• Strong communication and interpersonal skills to provide exceptional customer service
• Reliable, organised, and able to prioritise tasks in a fast-paced environment
• Positive attitude, professional approach, and willingness to work as part of a team
• Keen attention to detail with a problem-solving mindset
• Previous experience in a similar technical role is preferred; relevant certifications are an advantage

This position offers the opportunity to work in a growing business that combines technology repair services with parcel drop-off facilities, where your expertise and dedication will directly contribute to our reputation for excellence.