IT Training Manager - IT Transformation, CRM, ERP

Experis; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT consultancy is seeking a Senior IT Training Manager to lead and execute learning strategies for digital technology transitions. The role involves building capabilities in CRM/ERP, designing training programs, driving user adoption, and managing stakeholder relations. Ideal candidates have proven backgrounds in change management and stakeholder collaboration, aiming to ensure successful operational transitions within the organization.

Qualifications

• Proven background in IT Transformations across CRM/Programs.
• Experience in designing and developing blended learning solutions.
• Strong stakeholder management skills.

Responsibilities

• Build internal capability on a CRM/ERP program.
• Design and oversee blended learning solutions.
• Drive user adoption and manage resistance.

Skills

IT Transformations

Change Management

Stakeholder Management

CRM Implementation

Training Program Design

Job description

Outside IR35, UK Travel will be Required, Base location is flex in around London or West Midlands, IT Training Manager, ERP, CRM Implementation, Salesforce, Dynamics, Oracle, IT Transformations, Capability building, Success Adaption of CRM systems, Operational Change.

We are looking to recruit Senior IT Training Manager with a proven background on working on IT Transformations across CRM/ Programmes. You will take responsibility for leading, planning, and executing the learning and development strategies required to support an organisation's transition to new digital technologies and business processes to ensure a business and operation success.

Core Responsibilities

• Build internal capability on a CRM / ERP programme – Proven background with success stories to draw on
• Designing and Developing Programs – Designs and oversees the creation of blended learning solutions, which may include e-learning modules, classroom training, workshops, and support materials (manuals, video libraries).
• Managing Change and Adoption – Acts as a key driver for user adoption, communicating the why behind changes and managing resistance to ensure a smooth transition across different departments and levels.
• Stakeholder Management – Collaborates with senior executives, IT specialists, and department heads to align training initiatives with overall business goals and technology strategy.
• Evaluating Effectiveness – Tracks key performance indicators (KPIs) and gathers feedback to measure the impact of training programs on performance and ensure the transformation delivers long‑term value and benefits.
• Resource Modelling – Manage the internal training staff and resources.

If this role sounds of interest please send me your CV for more details.