IT Technician

University of Cambridge; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious university in Cambridge is seeking an IT Technician to provide essential IT support services to its Faculty of Mathematics. The ideal candidate will excel in customer service, possess good interpersonal skills, and have a basic understanding of computing systems. This role offers a unique opportunity to develop IT and customer service skills within a dynamic team environment. Both fixed-term and flexible working arrangements are available, with applications encouraged from internal candidates.

Benefits

Opportunities for training and development

Qualifications

• Experience in IT support preferred.
• Ability to work well in a team environment.
• Willingness to learn and grow in the role.

Responsibilities

• Provide IT support services for the Faculty of Mathematics.
• Act as the first point of contact for IT support.
• Assist with Audio Visual (AV) support.

Skills

Strong customer service skills

Good interpersonal skills

Understanding of Windows and Networking

Job description

The Faculty of Mathematics is seeking to appoint an IT Technician to provide IT support services to the Faculty. The IT Technician provides a range of professional support services to staff across the Department of Applied Mathematics and Theoretical Physics (DAMTP) and the Department of Pure Mathematics and Mathematical Statistics (DPMMS). The Departments collectively employ just over 100 academic staff, more than 110 research staff, nearly 90 professional services staff, and additionally provides support to our student community.

Reporting to the Helpdesk Manager, the IT Technician will be the first point of contact for IT support in all aspects of computing and Audio Visual (AV).

We are seeking someone with strong customer service skills and experience, good interpersonal skills, and the ability to work well in a team. An understanding of a range of computer systems, including Windows and Networking, would be beneficial. This role would suit someone who is already working in IT, and it would be beneficial, but not essential, to have an understanding about the University of Cambridge and the University systems. We will provide full training to help you learn and grow in the role.

This role offers you an opportunity to develop your skills and knowledge in IT and customer service, while contributing to the success of the IT team.

We encourage our team to develop relevant skills through training in agreement with the line manager.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University. We also welcome individuals who wish to be considered for part‑time working or other flexible working arrangements.

This position is available either as a fixed‑term appointment for 1 year or as a secondment opportunity. The expected end date is 31 March 2027 in both instances.

If you would like to informally discuss this role, please contact Deborah Finucane, Helpdesk Manager in the Faculty of Mathematics - [e-mail].

If you have any queries regarding the application process, please e‑mail [e-mail].

The full contact details for two referees, one of which should be your current or most recent line manager (including email address), should be included on your application.

The closing date for applications is 22 February 2026.

Interviews are expected to take place during the week commencing 09 March 2026.

Please quote reference LE48611 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

The University is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/ or salary requirements.