IT Technician

FusePump; Torquay; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading education organization in Torquay is looking for an IT Support Engineer to provide technical support and enhance technology across multiple schools. This role requires strong expertise in IT support, Microsoft 365, and cybersecurity principles, along with excellent communication skills. You'll be part of a collaborative team that prioritizes user training and continuous improvement, driving impactful solutions in education. The position offers competitive benefits and a supportive working environment.

Benefits

Competitive salary

Generous annual leave

Employer pension contribution

Funded training opportunities

Employee wellbeing programmes

Qualifications

• Proven experience in IT technical support with a strong customer service focus.
• Excellent communication skills to engage with users at all levels.
• Physically able to move and install IT equipment when required.
• Full UK driving licence and access to own vehicle.

Responsibilities

• Provide telephone, remote, and on-site IT support to staff and students.
• Act as an escalation point for complex technical issues.
• Monitor, maintain, and troubleshoot core IT systems.
• Deliver user training on new systems.
• Create and maintain clear technical documentation.
• Lead IT projects, including planning and implementation.

Skills

IT technical support

Customer service

Communication skills

Cybersecurity principles

Microsoft 365 administration

Windows 11 support

Network troubleshooting

Organization

Self-motivation

Education

Minimum of five GCSEs including Maths, English, IT or Science

Tools

Helpdesk or ticketing systems

Microsoft Intune

Virtualisation technologies (Hyper-V, VMware)

Job description

Overview

We are working with a well-established, growing education organisation supporting multiple schools and thousands of users across the region. The organisation places a strong emphasis on innovation, professional development, and using technology to positively impact education.

An opportunity has arisen for an IT Support Engineer to join a collaborative IT team, delivering high-quality technical support and contributing to ongoing technology improvements across multiple sites.

Responsibilities

• Provide professional telephone, remote, and on-site IT support to staff and students
• Act as an escalation point for complex or unresolved technical issues
• Monitor, maintain, and troubleshoot core IT systems and services
• Deliver user training on new and existing systems, working alongside internal stakeholders
• Create and maintain clear technical documentation and accurate support records
• Lead and contribute to IT projects, including planning and implementation
• Visit sites without on-site technical support as part of a scheduled rota
• Support the rollout of new technologies and contribute to continuous service improvement
• Ensure a high standard of customer service and professionalism at all times

Essential Skills & Experience

• Proven experience in IT technical support with a strong customer service focus
• Excellent communication skills, able to engage with users at all levels
• Strong technical knowledge across the following areas:
  • Cybersecurity principles and best practice
  • Microsoft 365 (including Teams and SharePoint administration)
  • Windows 11 desktop and laptop support
  • Printer installation and troubleshooting (e.g. managed print solutions)
  • iOS and Android device support (including MDM troubleshooting)
  • Network troubleshooting (wired and wireless)
  • Managed software deployment and A/V technology
• Well organised, self-motivated, and able to work independently or as part of a team
• Physically able to move and install IT equipment when required
• Minimum of five GCSEs (or equivalent) at Grade C/4 or above, including Maths, English, and IT or Science
• Full UK driving licence and access to own vehicle (mileage reimbursed; business insurance provided)

Desirable Skills & Experience

• Experience using helpdesk or ticketing systems
• Exposure to Microsoft Intune, JAMF, or other MDM platforms
• Knowledge of advanced networking (VLANs, firewalls, VPNs, DNS)
• Experience with virtualisation technologies (e.g. Hyper-V, VMware)
• Relevant IT certifications (e.g. CompTIA, Microsoft, Cisco, ITIL)
• Further academic or professional IT qualifications

Benefits

• Competitive salary with performance-related progression
• Generous annual leave allowance plus bank holidays
• Excellent employer pension contribution
• Funded training and professional development opportunities
• Supportive and collaborative working environment
• Employee wellbeing and assistance programmes
• Opportunity to make a meaningful impact through technology