IT Technical Support Engineer

Alpine; Enstone; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading motorsport team based in the UK is seeking an IT Technical Support Engineer to provide 3rd line support and manage various Microsoft systems. The ideal candidate will have a strong technical background, exceptional customer service skills, and the ability to work effectively under pressure. Responsibilities include monitoring performance levels across platforms, liaising with suppliers, and mentoring colleagues. The role emphasizes a commitment to diversity and inclusion while fostering a dynamic team environment.

Qualifications

• Technical knowledge of Active Directory Domain Services and related technologies.
• Experience in Windows Server and Client management.
• Understanding of Microsoft 365 & Office 365 administrative tasks.
• Capable of using PowerShell for automation.

Responsibilities

• Monitor and maintain operational levels across Microsoft platforms.
• Provide 3rd line support for escalated incidents.
• Create and maintain documentation for infrastructure and services.
• Liaise with 3rd party suppliers and manage relationships.

Skills

Exceptional customer service skills

Strong team ethic

Excellent communication skills

Ability to work under pressure

Enthusiastic and dynamic personality

Tools

Active Directory

Windows Server

Microsoft 365

PowerShell

Linux

VMware vSphere

Job description

Overview

Alpine has an exciting opportunity to join the team as an IT Technical Support Engineer. Reporting to the IT Technical Support Team Leader, you will be a key point of contact for escalations from our IT Service Desk Technicians, while also providing 3rd Line support to the wider team. This role encompasses the implementation, management, maintenance, and support for a vast majority of our systems, including onsite servers, clients, and cloud resources.

The Role

You will monitor and maintain operational and performance levels across all Microsoft platforms, provide 3rd line support for escalated incidents, and proactively identify shortfalls or potential problems, responding to system-generated alarms.

Additionally, you will identify business benefits/requirements using technical solutions, train and mentor colleagues on new and existing technologies, and prioritise workloads, recording and updating incidents within the Incident Management System.

Other Key Aspects Of The Role

• Creating and maintaining documentation to support the current infrastructure and services.
• Adhering to ITIL Change and Release Management Processes
• Liaising with and managing 3rd party suppliers
• Assisting colleagues with day-to-day technical challenges

You will continually improve systems based on changing demands, including producing scripts, tools, and procedures to assist with automating tasks, and ensure high-quality service delivery.

The Person

The ideal candidate will be enthusiastic, dynamic, and responsible with a strong desire to succeed. Exceptional customer service skills, a strong team ethic, a can-do attitude, the ability to work under pressure, a positive personality, and excellent communication skills are essential.

We are looking for someone with technical knowledge and experience in:

• Active Directory Domain Services (ADUC/DNS/DHCP/CA/GPO)
• Windows Server
• Windows Client management
• Microsoft 365 & Office 365 Services and Administration
• Microsoft Exchange
• Intune
• PowerShell
• Linux
• Networking and Wireless Technologies
• Microsoft Endpoint Manager (Configuration Manager/SCCM)
• Virtualisation using VMware vSphere
• Virtual Desktop Infrastructure using VMware Horizon.

Candidates must have permanent right to work in the UK.

Alpine F1 Team strives to be diverse and inclusive—a place where we can all be ourselves. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed to making a consistent, top‑down effort to be role models for what diversity, inclusion, and belonging mean in society.