IT Technical Support Analyst

Endeavour Recruitment Solutions; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading provider of customer service solutions in the Public Sector is seeking an experienced IT Technical Support Analyst to join their London office. The role involves solving complex support tickets and collaborating with a team of Technical Consultants. Candidates should possess strong problem-solving and communication skills, with a willingness to mentor and share knowledge.

Qualifications

• 1+ year experience in a SaaS Technical Support role.
• Experience with third line support and bug fixing.
• Familiarity with AWS, MySQL, and MS SQL is essential.

Responsibilities

• Solving 2nd and 3rd line support tickets.
• Liaising with Technical Consultants to resolve queries.

Skills

Problem-solving

Communication

Databases

SQL

Attention to detail

Technical explanation

Mentoring

Initiative

Knowledge sharing

Git

AWS

Job description

Are you a hands-on problem solver with excellent communication skills?

Endeavour is looking for a dedicated IT Technical Support Analyst to join our client’s team in their London office ASAP.

Our client is the leading provider of customer service solutions for the Public Sector.

The successful Technical Support Analyst will be solving 2nd and 3rd line support tickets.

Your role will involve liaising with Technical Consultants and ensuring all queries are resolved.

Required skills/experience:

• 1+ year experience in a SaaS Technical Support role
• Experience with third line (development) support and bug fixing
• Experience with databases and SQL (MySQL and MS SQL)
• Exceptional problem-solving skills and attention to detail
• Exceptional communication skills
• Ability to work with large amounts of information and prioritise tasks
• Ability to explain technical concepts to non-technical customers or colleagues
• Willingness to learn and share knowledge
• Initiative and willingness to mentor less technical colleagues
• Knowledge of git and GitHub
• Experience with Amazon Web Services, especially S3 and SDB services

If you are an experienced Technical Support Analyst looking to join an established and reputable client, get in touch for further details ASAP!