IT Technical Services Analyst - (12 Month FTC)

Ocho People; Belfast; On-site; GBP 35,000 - 50,000; Full time

Job summary

A technology services company in Belfast is seeking an experienced IT Technical Services Analyst. The role involves managing and evolving hybrid infrastructure, ensuring security and troubleshooting issues. Candidates should have a solid background in IT and hands-on experience with cloud services, security best practices, and systems administration. This position is a 12-month fixed-term contract with excellent collaboration opportunities.

Qualifications

• Strong background in infrastructure, systems administration or DevOps.
• Hands-on experience with vulnerability management.
• Excellent communication skills and attention to detail.

Responsibilities

• Manage and support cloud services and Windows Server infrastructure.
• Maintain and strengthen security through patching and vulnerability management.
• Troubleshoot server and application issues, documenting solutions.

Skills

Infrastructure management

Systems administration

Cloud services

Security best practices

Communication skills

Education

ITIL knowledge or certification (foundation level)

Tools

Windows Server

Azure

Active Directory

DNS

DHCP

Job description

IT Technical Services Analyst
Belfast | 12 month Fixed-Term

We are looking for an experienced IT Technical Services Analyst to play a key role in managing and evolving our clients hybrid infrastructure. If you're passionate about cloud, security, and automation, this is a chance to work with a forward-thinking team driving innovation across the business.

Responsibilities

• Manage and support cloud services, VMware environments, and Windows Server infrastructure.
• Maintain and strengthen security through patching, vulnerability management, and BCDR protection.
• Troubleshoot and resolve server and application issues, documenting solutions.
• Oversee core services like Active Directory, DNS, DHCP, and certificate management.
• Support SaaS/PaaS deployments, Microsoft Dynamics AX, and MDM solutions.
• Collaborate with vendors, partners, and cross-functional teams.
• Take part in on-call support for critical issues.

Experience

• Strong background in infrastructure, systems administration, or DevOps.
• Expertise in Windows Server #removed#), Azure, and Entra ID.
• Solid knowledge of Active Directory, DNS, DHCP, and security best practices (CIS, ISO27001).
• Hands-on experience with vulnerability management, monitoring, and cybersecurity products.
• Excellent communication skills, attention to detail, and the ability to thrive under pressure.
• ITIL knowledge or certification (foundation level).

Nice to have

• Terraform/IaC experience, Azure tools (AKS, Functions), Intune or MDM, Dynamics AX, and networking (F5, firewalls, switches, routers).

Please apply now if you are meeting the above requirements, or contact Andrew Harrison directly.