IT Technical Apprentice

Inspiremyfuture; Leeds; On-site; GBP 18,000 - 30,000; Full time

Job summary

A leading IT apprenticeship provider in the UK is seeking enthusiastic candidates for an IT L3 Apprenticeship based in Leeds. The role involves supporting customers with IT issues, assisting in system configurations, and participating in hardware installations. Ideal candidates should have a passion for IT and possess 5 GCSE’s, including Maths and English. This position offers significant career progression opportunities and an enjoyable working environment.

Benefits

Life assurance from day 1 – x2 salary

Health Cash Plan

Birthday day off

Holiday buying scheme

Brand new office amenities

Social events including BBQs and sports clubs

Qualifications

• Must have 5 GCSE’s: Maths and English (or equivalents) at grades D or above.
• 3x GCSE’s grade A-C in any other subject.
• No qualification in a similar subject at the same or higher level.

Responsibilities

• Help customers resolve IT related issues via phone and support system.
• Assist in configuration and installation of operating systems.
• Support engineers on client sites for hardware installations.

Skills

Enthusiasm for IT

Good communicator

Eager to learn

Team player

Education

5 GCSE’s including Maths and English

Job description

Overview

This position is based in Leeds with opportunities also available in Runcorn and Manchester.

We are looking for an enthusiastic and eager candidate to complete an IT L3 Apprenticeship and additional ‘Cloud’ related accreditations such as Azure and Microsoft 365. The position offers a wealth of opportunity to kick-start a career in IT especially considering the majority of candidates who complete this program go on to full time employment within the business. Some of our brightest stars have come through the apprenticeship track, which is fundamental to how BCN nurture, retain and reward talent.

Responsibilities

• Support – Help customers resolve IT related issues both over the phone and via our support system. Issues will vary from desktop, email, Microsoft Office, etc. and enable the practical application of the apprenticeship course content. Work alongside senior engineers to further develop and expand skill-set.
• Commissioning – Configuration and installation of operating systems onto desktop and laptop computers including elements of Azure and InTune.
• Installation – Assisting engineers on client sites with hardware and PC installations to compliment the relevant course modules.
• Providing First line support, raising tickets and working closely with the Senior Engineers.

Desired personal qualities

• Enthusiasm for IT
• Eager to learn
• Good communicator
• Team player

Entry requirements

You need to have 5 GCSE’s:

• Maths and English (or equivalents) at grades D or above
• 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Working week

Monday to Friday – 9am – 5:30pm, 37.5hrs per week.

Benefits

Life assurance from day 1 – x2 salary.

Following probation: BUPA Health Cash Plan (claim back medical costs, dental, optical, prescriptions etc.), Tastecard+ membership, Cycle to Work Scheme, Birthday day off, Holiday buying scheme (up to 28 days), starting hols 23 days rising with length of service.

Brand new Manchester office, with pool table, gaming area, bar, meeting rooms, training room – Office complex will shortly have a café and gym

Our social events include, Summer BBQ, Christmas Party, 5 a side football, cycling club & squash club, to name a few.

Progression / Future prospects

• Ongoing career progression starting at 1stLine Technical Support to 2ndLine then 3rd, Pod team Leader, Installation Technician etc.
• If you successfully complete your 1st year apprenticeship, you could be offered a full time position within the business (with an increase in pay) and/or a Level 4 Apprenticeship
• Great career progression / ongoing development programmes
• Recognition and caring management team, focused on customer service and happy team members

Important Information

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.