IT Systems Support Engineer

Alexander Dennis Limited; Skelmersdale; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading bus manufacturer in Skelmersdale is seeking an IT Systems Support Engineer. In this role, you'll provide technical support for complex software deployments and serve as an escalation point for IT Service Desk issues. A minimum of 3 years' experience in a technical role is essential, along with strong knowledge of Windows client operating systems and Microsoft 365. The position requires participation in an on-call rota. Competitive salary and benefits are offered.

Benefits

Competitive salary

Pension

Wellbeing support

Cycle to work scheme

Enhanced maternity and paternity benefits

Qualifications

• At least 3 years of experience in a highly technical role.
• Ability to complete projects independently.
• Strong knowledge of IT technologies.

Responsibilities

• Act as an escalation point for the IT Service Desk.
• Manage complex software deployments.
• Support Cyber Security team and additional Syspro activities.

Skills

Windows client operating systems

Business applications

Mobile devices

Microsoft 365

Complex 3rd-line support issues

Tools

Syspro

Job description

We design, deliver, and support market‑leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.

What You’ll Do

As an IT Systems Support Engineer, you'll act as an escalation point for the IT Service Desk, manage complex software deployments, support our Cyber Security team, and provide additional Syspro support activities. You'll play a key role in ensuring our IT systems run smoothly across a multi‑site business with a demanding user base.

On-Call Requirement

Participation in an on‑call rota is required, currently operating on a 5‑week rotation. During on‑call periods, you will be expected to provide out‑of‑hours support for critical IT incidents as defined by company guidelines.

Experience & Qualifications

You’ll have at least 3 years of experience in a highly technical role, with the ability to complete projects independently. You'll be confident working with Windows client operating systems, business applications, and mobile devices, and have strong knowledge of IT technologies such as Microsoft 365. Experience in resolving complex 3rd‑line support issues is essential.

Bonus if You Have

• Experience with Syspro account deployment processes and supporting ticketing systems management.

Impact

Be part of something that’s changing cities, improving air quality, helping public transport evolve.

Development & Growth

Training programmes, mentorship, opportunities to take on new roles, broaden skills.

Culture & Belonging

An inclusive environment; your voice matters; we treat people fairly.

Perks & Benefits

Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.

Our Values - What Guides Us

• Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.
• Quality: We strive for excellence in our products, services, and all that we do.
• Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
• Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
• Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
• Sustainability: We seek long‑term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.