IT & Systems Administrator

Bird & Blend Tea Co. B Corp; Worthing; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A sustainable tea company in Worthing is seeking an IT & Systems Administrator who is tech-savvy and excited to enhance IT operations. The role includes supporting performance, acting as a systems contact point, and maintaining data integrity. The ideal candidate will have desktop experience, a basic understanding of IT concepts, and a willingness to learn. This hybrid position provides opportunities for growth in a friendly, people-focused environment with various employee perks.

Benefits

Friendly team culture

25 days holiday plus bank holidays

Life Insurance and Income Protection

Health Cash Plan

Paid volunteer days

Dog-friendly office

Qualifications

• Proven experience in IT administration or training in a similar field.
• Foundation knowledge of IT concepts including networks and cloud technologies.
• Willingness to learn and adapt to challenges.

Responsibilities

• Support operational performance of IT systems and processes.
• Act as a contact point for system issues and problem solve.
• Maintain databases to ensure data integrity.

Skills

Experience with desktop systems and applications

Problem solving

Good knowledge of IT

Job description

Job Details

Reporting To: IT & Systems Manager

Location: Hybrid, Goring by Sea

Contract Type: Permanent

Hours per week: 40

About Bird & Blend Tea Co.

Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea!

Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) at university. Building Bird & Blend from scratch while staying true to its ethos & values has been Krisi & Mike’s passion for over 10 years.

From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.

Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it’s why we are in business & what we believe in. Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it’s what we care about other than great tea that makes us magical.

You can read heaps more information about us and our mission here: https://www.birdandblendtea.com/pages/our-story

Role Overview

What would our IT & Systems Administrator role look like? We're not gonna lie, we're growing rapidly and we need a tech-savvy individual, who is excited by solving problems & happy to get stuck in. If you thrive in a fast-paced environment and are passionate about optimising IT operations, we want to hear from you!

Our IT & Systems Administrator will assist our team with the technology that allows the business to function effectively. They will be responsible for administering business systems and data.

This is a new role within the business so there is bags of room for growth within this position. You will work closely with the IT & Systems Manager, but will be working with all teams within Operations and Online. This is a full time role based at our Worthing hub (aka The Nest!) but there is potential for some remote working.

In terms of tech stack, we currently use a variety of systems including Shopify, many apps that power front end functionality such as subscriptions, reporting & bundling, plus stock management and systems such as Peoplevox and Katana (including APIs which connect these). We also have retail-based point of sale systems (Shopify POS) and will be rolling out Demand Planning, ERP other systems and app-based projects over the coming years. We use various systems for our business administration such as Google Workspace and various IT equipment & systems across the business also.

Responsibilities

• Support the general operational performance of our IT systems and processes, ensuring seamless service levels for our stores, website & warehouse teams. Not just maintaining but also assisting the IT & Systems Manager in furthering these processes.
• Act as a point of contact for team members with any issues across any of our systems and problem solve, either independently or in collaboration with agencies, contractors and software support teams (external) to resolve.
• Play a key role in maintaining our databases to ensure data integrity and effective feeds into all systems.
• From SKU creation through to live product implementation wrap your arms around our data, ensuring it is in line with official product specification, centralised and maintained as such.
• Work closely with the D2C digital team and the B2B team to provide support.
• Strive to continually improve IT service and performance.

What We’re Looking For

• Experience with desktop systems and applications.
• Proven experience in a similar role or training in a similar subject.
• Experience in a similar industry (Retail, FMCG) is desirable but not essential.
• Foundation knowledge of IT concepts - including networks, cloud and hosting technologies, end-user-devices, operating systems, and applications.
• A willingness to learn and adapt to overcome challenges faced on a daily basis.

Does this sound like you?

• Interested in, and a good level of knowledge & comfort with IT.
• A fast learner and is able to self develop.
• Enjoys problem solving.
• Able to work both independently and with team members at all levels.
• Able to effectively manage your own time and prioritise workload accordingly.
• Has heaps of good ideas and wants to support with moving our growing business forwards.
• Is an excellent communicator and has a desire to become an asset to the team.

Benefits & Perks

• We are proud to be a Sunday Times Best Places To Work 2024 employer.
• Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace.
• Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement.
• Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service.
• Your birthday off!
• Life Insurance & Income Protection: providing financial security and peace of mind for you and your families.
• Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you all.
• Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed.
• Complimentary drinks and snacks: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office.
• Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation.
• Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well‑being and address any personal or work‑related challenges.
• Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax‑efficient savings.
• Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back.
• Dog‑friendly office: Bring your furry friend to work and enjoy a pet‑friendly environment that promotes work‑life balance and companionship.
• We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances.

Application

All that's left to do is grab yourself a brew and hit apply!

Don't forget to add a covering letter - we would love to hear a little more about you and your reasons for applying (that's the best bit!)

To get some support and top tips for creating your cover letter, click here: Cover letter top tips!

Equal Opportunity Statement

We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.