IT Support Trainee

via; Addlestone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK business is seeking an enthusiastic IT Support Trainee to join its growing team. This entry-level role offers a chance to gain hands-on experience and develop professionally in a supportive environment. Responsibilities include providing first-line support for IT incidents, assisting with documentation, and maintaining systems. Ideal for individuals eager to start their IT career with a focus on learning and customer service. Competitive salary and benefits are included.

Benefits

Competitive salary

Company bonus scheme

Private pension

25 days’ annual leave

Cycle-to-work scheme

Share save programme

Gym membership discounts

Qualifications

• No prior professional experience required.
• An IT-related background is a plus but not essential.

Responsibilities

• Provide first-line support for basic IT incidents.
• Assist in documenting recurring issues for core business systems.
• Support users with day-to-day system queries.
• Help maintain records within the IT Service Management (ITSM) system.
• Assist in documenting processes and updating knowledge bases.
• Carry out routine system administration tasks as assigned.
• Communicate with external suppliers as directed.
• Escalate unresolved issues promptly.
• Follow change management procedures with guidance.
• Handle general administrative duties.

Skills

Basic understanding of Microsoft Office applications

Interest in learning systems such as ERP, CRM, or HR software

Ability to prioritise simple tasks

Willingness to develop professional communication skills

Strong attention to detail

Proactive approach

Commitment to providing excellent customer service

Job description

IT Support Trainee (Full-Time, Onsite)

Start Date : Flexible

A leading UK business is seeking an enthusiastic Information Technology Support Trainee to join its growing IT function. This is a fantastic entry-level opportunity for someone eager to begin a career in IT, gain hands‑on experience, and develop professionally within a supportive, learning-focused environment.

This role is office-based five days a week for the first six months to ensure strong onboarding and development. After this period, flexible working requests may be considered.

The Role

As an IT Support Trainee, you will provide essential assistance to the IT team, helping to resolve basic technical issues, support internal users, and maintain systems and documentation. You’ll learn from experienced colleagues while gradually building your capability and confidence in a wide range of IT support tasks.

Key Responsibilities :

• Provide first-line support for basic IT incidents and service requests under supervision.
• Assist in documenting recurring issues and solutions for core business systems.
• Support users with day-to-day system queries, escalating more complex issues when necessary.
• Help maintain accurate records within the IT Service Management (ITSM) system.
• Assist in documenting processes and updating internal knowledge bases.
• Carry out routine system administration tasks as assigned.
• Communicate with external suppliers as directed by senior team members.
• Escalate unresolved issues promptly to senior colleagues or management.
• Follow change management procedures with guidance.
• Handle general administrative duties, including acting as the central contact for a hardware supplier.

About You

This role is designed for individuals at the beginning of their IT career. A positive attitude, willingness to learn, and strong attention to detail are far more important than formal experience.

What You Bring :

• Basic understanding of Microsoft Office applications.
• Interest in learning systems such as ERP, CRM, or HR software.
• Ability to prioritise simple tasks and ask for support when needed.
• Willingness to develop professional communication skills.
• Strong attention to detail and eagerness to continuously learn.
• A proactive approach while seeking guidance when unsure.
• Commitment to providing excellent customer service.

Nice to Have :

• Exposure to or curiosity about emerging IT support technologies.
• Experience in customer service or similar roles.

Experience & Education

• Experience : No prior professional experience required.
• Education : No specific degree required; an IT-related background is a plus but not essential.

What’s on Offer

• Competitive salary
• Company bonus scheme
• Private pension
• 25 days’ annual leave
• Cycle‑to‑work scheme
• Share save programme
• Gym membership discounts