IT Support Technician – First-Line, Devon

ISR Recruitment; Exeter; On-site; GBP 24,000 - 26,000; Full time

Job summary

A respected professional services company in Exeter is looking for an experienced IT Support Technician to join their team. This role involves providing first-line technical support, assisting with new software and hardware rollouts, and offering IT training. Candidates should have strong experience in Windows Server and Office 365, along with excellent customer service skills. The position offers a salary of £24,000 - £26,000 per year, plus benefits like a pension and life insurance.

Benefits

25 days holiday plus bank holidays

Pension

Life Insurance

Medical

Qualifications

• At least 1 year of experience in a helpdesk or IT environment.
• Proficiency in Windows Desktop 10/11.
• Experience working in an ITIL environment is valuable.

Responsibilities

• Provide first-line technical support and troubleshoot issues.
• Assist in rolling out new hardware and software.
• Provide end-user IT training and support.

Skills

Strong Windows Server experience

Excellent Office 365 knowledge

1 year experience in a 1st Line role

Excellent customer service skills

Education

Technical qualifications such as CompTIA Network

Job description

A respected professional services company in Exeter is looking for an experienced IT Support Technician to join their team. This role involves providing first-line technical support, assisting with new software and hardware rollouts, and offering IT training. Candidates should have strong experience in Windows Server and Office 365, along with excellent customer service skills. The position offers a salary of £24,000 - £26,000 per year, plus benefits like a pension and life insurance.