IT Support Technician. 2nd line Servicedesk

GK Recruitment; Wigan; On-site; GBP 23,000 - 33,000; Full time

Job summary

A technology recruitment agency in the United Kingdom is seeking a skilled IT Technician to provide a mix of helpdesk support and on-site project work. Candidates should have at least 2 years of IT support experience and a Driving Licence. This position offers a full-time, permanent role with benefits such as company events and training. The ideal candidate will communicate well with clients and manage multiple tickets independently.

Benefits

Company events

Company pension

Free parking

On-site parking

Private medical insurance

Sick pay

Training

Qualifications

• 2 years of IT support experience is required.
• Driving Licence is necessary.

Responsibilities

• Provide remote and on-site IT support to clients.
• Manage and resolve helpdesk tickets efficiently.
• Deliver project-based work, including system installations.
• Communicate effectively with clients.

Skills

Windows Server

Microsoft 365

Azure AD

Networking security

Troubleshooting hardware

Job description

Description

We are seeking a skilled IT Technician to join our busy support and project teams.

This role involves a mix of helpdesk support and on-site project work, providing a great opportunity to develop your expertise across various technologies.

About You

We are looking for candidates with experience working for a Managed Service Provider (MSP) or a Microsoft Partner. Depending on expertise, multiple positions are available.

Key Responsibilities

• Providing remote and on-site IT support to clients
• Managing and resolving helpdesk tickets efficiently
• Delivering project-based work, including system installations and migrations
• Meeting SLAs and following established support procedures
• Communicating effectively with both technical and non-technical users
• Liaising with leading vendors, including Microsoft, Dell, HP, Acronis, and Sophos

Technical Skills & Experience

Experience with some or all of the following technologies would be advantageous:

• Windows Server, Virtualisation, and Microsoft Azure
• Microsoft 365 (SharePoint, Exchange Online, Teams)
• Azure & M365 features (Azure AD, Virtual Machines, Intune Endpoint Manager)
• Security & networking (firewalls, anti-virus, MDR deployment and maintenance)
• PC & Server hardware (troubleshooting and installations)

What We’re Looking For

• Methodical and detail-oriented approach to troubleshooting
• Ability to manage and prioritise multiple tickets independently
• Strong communication skills – capable of explaining technical solutions clearly to clients
• A proactive and problem-solving mindset

This is an exciting opportunity to be part of a fast-paced and supportive team, working with cutting-edge technologies.

If you are passionate about IT and eager to grow your career, we’d love to hear from you!

Job Types: Full-time, Permanent

Pay: £23,£33, per year

Benefits

• Company events
• Company pension
• Free parking
• On-site parking
• Private medical insurance
• Sick pay
• Training

Experience

• IT support: 2 years (required)

Licence / Certification

• Driving Licence (required)

Work Location: In person in Rossendale