IT Support Technician (1St Line)

Holt Engineering; Christchurch; On-site; GBP 40,000 - 60,000; Part time

Job summary

A technical support firm in Christchurch is seeking an enthusiastic IT Support Technician. You will provide first-line technical support for Windows and macOS systems, manage user hardware, and ensure smooth IT operations. This role is ideal for those new to IT, offering hands-on experience and the opportunity to develop problem-solving skills in a dynamic environment.

Qualifications

• Understanding of Windows and macOS operating systems.
• Hands-on experience with computer hardware (building/configuring).
• Ability to document and explain troubleshooting steps.

Responsibilities

• Provide first-line support for Windows and macOS systems.
• Configure and set up new hardware.
• Log, track, and resolve support requests.

Skills

Basic knowledge of Windows and macOS operating systems

Hands-on experience with computer hardware

Strong problem-solving skills

Excellent communication skills

Understanding of basic networking

Experience using Jira or another ticketing system

Proactive and eager to learn

Job description

Overview

IT Support Technician (1st line) – Location: Christchurch · Pay rate: £12.21 per hour · Hours: 9am - 5pm, Monday - Friday · Assignment: temp to perm

We're looking for an enthusiastic IT Support Technician to join our client and provide hands-on technical support across the warehouse and office environments. You'll help configure and maintain user hardware, resolve day-to-day IT issues, and ensure smooth operations across Windows, macOS, and basic networking systems.

This is an excellent opportunity for someone early in their IT career who enjoys problem-solving, communicating with different kinds of users, and learning new technologies.

Responsibilities

• Provide first-line support for Windows and macOS systems across warehouse bays and office laptops
• Configure and set up new hardware (experience with building PCs a plus)
• Assist with hardware management through Microsoft Intune and Entra (training can be provided)
• Support basic networking tasks, including printer setup (IP assignment, DHCP configuration, etc.)
• Log, track, and resolve support requests using Jira or similar ticketing systems
• Document troubleshooting steps, solutions, and processes clearly and consistently
• Communicate technical solutions to both technical and non-technical users in a clear, approachable way
• Collaborate with the IT team to improve processes and support best practices

Skills & Experience

• Basic knowledge of Windows and macOS operating systems
• Hands-on experience with computer hardware (building or configuring PCs)
• Strong problem-solving skills with a methodical, step-by-step approach
• Ability to clearly document and explain troubleshooting steps
• Excellent communication skills with both technical and non-technical audiences
• Familiarity with Microsoft Intune and Entra for device management
• Understanding of basic networking (IP addressing, DHCP, printer setup)
• Experience using Jira or another ticketing system
• Proactive and eager to learn
• Patient and approachable when working with others
• Detail-oriented with good organisational skills
• Enjoys solving problems and seeing tasks through to completion

To apply

To apply, or for more information please contact Shannon on (phone number removed) / (url removed)