IT Support Technician

Trusted Technology Partnership; Moortown; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A technology service provider is seeking an IT Support Technician to act as the first point of contact for customer IT issues. The successful candidate will be responsible for resolving incidents using problem-solving skills and remote support tools, while maintaining clear communication with customers. This role provides an excellent opportunity for those looking to start a career in IT Support, offering ongoing training and company benefits including profit share and paid leave.

Benefits

Ongoing training and support

Role-specific training through Microsoft Learn

Company Profit Share

22 days annual leave plus bank holidays

Birthday as additional paid leave

Company sick pay policy

Pension Scheme

Private Medical Insurance

Qualifications

• Strong enthusiasm for IT and a willingness to develop troubleshooting skills.
• Ability to deliver exceptional customer service.
• Clear standard DBS check needed.

Responsibilities

• Take calls from customers to resolve IT issues.
• Use remote support tools to fix problems remotely.
• Keep customers updated throughout the incident life cycle.

Skills

Enthusiasm for IT

Troubleshooting skills

Problem-solving skills

Customer service

Job description

IT Support Technician

Location: Ringwood, Hampshire, + Hybrid Home Working

Salary: £25,077 + Profit Share + Benefits

Hours: 37.5 hours per week full time

The Role

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.

Skills & Experience

To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service.

This role is subject to a clear standard DBS check being received.

The Package

• Ongoing training and support
• Role-specific training is available through Microsoft Learn
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service
• Birthday as additional paid leave
• Additional paid leave (dependent on company performance)
• Company sick pay policy
• Pension Scheme
• Private Medical Insurance in...