IT Support Technician

Landis+Gyr; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading energy management company is seeking an IT Support Analyst to provide exceptional technical support and customer service. In this role, you will respond to user queries and incidents, diagnose and resolve technical issues, and maintain service continuity across the business. The ideal candidate has prior experience in IT support, strong problem-solving skills, and knowledge of Windows and Office 365. This position offers a competitive salary and opportunities for professional development.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Supportive team environment

Qualifications

• Previous experience in IT support or a similar role.
• Strong problem-solving skills and a customer-focused mindset.
• Knowledge of Windows, Office 365, and basic networking.

Responsibilities

• Respond to user queries and incidents via phone, email, and ticketing system.
• Diagnose and resolve technical issues related to hardware, software, and networks.
• Escalate complex problems to specialist teams when needed.

Skills

Problem-solving skills

Customer-focused mindset

Communication skills

Ability to work under pressure

Tools

Windows

Office 365

Basic networking

ITIL knowledge

CompTIA A+

Job description

At Landis+Gyr, we don’t just manage energy — we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents we empower utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Our teams are shaping the digital energy era by developing innovative technologies that drive decarbonization, grid modernization, and real-time energy insights. Join us at Landis+Gyr, where we manage energy better!

This role is part of Landis+Gyr’s EMEA (Europe, Middle East & Africa) business, which is expected to become an independent company under new ownership by mid-2026, subject to customary regulatory approvals. Joining now means contributing to an exciting phase of transformation — helping shape the future organization while remaining connected to Landis+Gyr’s global values and standards throughout the transition.

Are you passionate about delivering exceptional technical support and customer service?
We’re looking for an IT Support Analyst to join our dynamic team. In this role, you’ll provide first and second line support to users, ensuring issues are resolved quickly and effectively. You’ll also act as backup for other team members, helping us maintain a high level of service across the business.

What you’ll do:

• Respond to user queries and incidents via phone, email, and ticketing system.
• Diagnose and resolve technical issues related to hardware, software, and networks.
• Escalate complex problems to specialist teams when needed.
• Provide secondary cover for colleagues to ensure service continuity.
• Maintain accurate records and contribute to process improvements.

What we’re looking for:

• Previous experience in IT support or a similar role.
• Strong problem-solving skills and a customer-focused mindset.
• Knowledge of Windows, Office 365, and basic networking.
• Excellent communication skills and ability to work under pressure.
• ITIL knowledge and relevant certifications (e.g., CompTIA A+) are a plus.

Why join us?

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A supportive team environment where collaboration is key.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer