IT Support Technician

Mineral Park, Inc.; Grimsby; On-site; GBP 28,000 - 33,000; Full time

Job summary

A logistics solutions provider in Grimsby is looking for an IT Support Technician. In this role, you will provide both 1st and 2nd line support, ensuring effective troubleshooting of IT issues. The ideal candidate will possess strong problem-solving abilities and customer service skills. You will collaborate with IT teams and assist with system maintenance tasks. A full driving license is required for occasional travel to other locations.

Qualifications

• Experience with troubleshooting hardware, software, and network issues.
• Ability to explain technical issues clearly.
• Willingness to travel to business locations.

Responsibilities

• Serve as the first point of contact for IT support via phone, email, and chat.
• Log, triage, and manage incidents and requests in the ITSM system.
• Provide troubleshooting for hardware, software, and network issues.
• Support workstation setup, user onboarding, and account management.
• Document solutions and contribute to knowledge base updates.

Skills

Troubleshooting experience

Customer focus

Interpersonal skills

Analytical abilities

Organisational skills

Problem-solving abilities

Technical problem explanation

Tools

Microsoft Windows OS

Server OS

Office 365

Network monitoring tools

SD WAN

Switches and Routers management

Wireless Networks

Job description

Overview

K.A.G. Recruitment is delighted to be partnering exclusively with our client, a leading Logistics solutions provider, to recruit an IT Support Technician for their offices based in Grimsby.

Job Details

• Job Title: IT Support Technician
• Salary: Up to 33k DOE
• Reporting to: Head of IT
• Location: Grimsby (with occasional site travel)
• Hours: Monday to Friday, 8:00 am to 5:00 pm

Purpose of the Role

We are seeking a proactive and customer-focused IT Support Technician covering both 1st and 2nd Line support to join our client\'s IT support team. You will be responsible for providing technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service.

Key Responsibilities

• Serve as the first point of contact for IT support via phone, email, and chat.
• Log, triage, and manage incidents and requests in the ITSM system.
• Provide basic to advanced troubleshooting for hardware, software, and network issues.
• Escalate complex issues as needed while maintaining ownership.
• Support workstation setup, user onboarding, and account management.
• Collaborate with IT teams to resolve incidents and improve services.
• Document solutions and contribute to knowledge base updates.
• Assist with system maintenance tasks and root cause analysis.
• Mentor junior analysts and support service desk process improvements.

About You

You will be passionate about IT, bringing strong troubleshooting experience, customer focus and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support.

You will have experience of Microsoft Windows OS, Server OS, Office 365, Hybrid Domain, ERP, Service Desk environment (incident, request, change enablement, problem management), Network monitoring tool, SD WAN, Managing Switches and Routers, Wireless Networks, and a solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies.

Strong analytical, organisational, and problem-solving abilities, along with a proactive mindset focused on continuous improvement and customer satisfaction, are essential.

Additionally, you will be willing to travel to other business or supplier locations when required, so a full driving licence is required.