IT Support Technician

Think FE Ltd; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading education consultancy is seeking an IT Support Technician to provide 1st and 2nd line support across multiple campuses in Berkshire. The role involves maintaining IT/AV devices, troubleshooting network issues, and assisting in cybersecurity practices. This is a temporary contract until Christmas 2025, with a competitive hourly rate of £15-20 plus travel expenses.

Benefits

Competitive hourly rate

Travel expenses

Supportive college environment

Qualifications

• Substantial experience in a 2nd line support / networking role.
• Familiarity with latest operating systems: Windows 10 & 11, iOS, Android, Chrome OS.
• Experience with Windows Servers and Microsoft 365.

Responsibilities

• Provide 1st and 2nd line IT support, including networking tasks.
• Maintain IT/AV/printing devices across all campuses.
• Troubleshoot network issues, ensuring resilience and reliability of services.

Skills

2nd line support experience

Networking fundamentals

Cybersecurity practices

Windows 10 & 11

iOS

Android

Chrome OS

Windows Server (2016, 2019, 2022)

Microsoft 365

Education

Level 3 in IT related subject

Job description

Overview

IT Support Technician (1st & 2nd Line / Networking) Temp Contract until Christmas

Location: Berkshire (Based at BCA, with travel between all 4 campuses)
Duration: Temporary, until Christmas 2025 (with possibility of extension)
Hours: Full time
Pay: £15 £20 per hour (PAYE), depending on experience; plus 45p per mile for travel between sites

About the College

A further education college that is part of the Windsor Forest Colleges Group (which includes BCA) has recently been rated Good by Ofsted. We are seeking an experienced 2nd Line / Networking Technician to join the IT team on a temporary basis, supporting across all four campuses.

What You ll Be Doing

• Provide 1st and 2nd line IT support, including networking tasks, across all campuses hardware, software, connectivity.
• Maintain IT/AV/printing devices: PCs (Windows 10 & 11), iOS, Android, Chrome OS; printers; servers running Windows Server 2016, 2019, 2022; Microsoft 365 environment.
• Install, test, configure, maintain both hardware and software components.
• Troubleshoot network issues, ensure resilience and reliability of services.
• Assist in maintaining cybersecurity practices and ensuring compliance.
• Travel between sites as needed (you will be based mainly at BCA).

Who We re Looking For

• Substantial experience in a 2nd line support / networking role.
• Qualifications: Level 3 in IT related subject; additional qualifications (e.g. Microsoft, Cisco) are a strong plus.
• Familiarity with latest operating systems: Windows 10 & 11; also iOS, Android, Chrome OS.
• Experience with Windows Servers (2016, 2019, 2022) and Microsoft 365.
• Confident understanding of networking fundamentals and cybersecurity best practices.
• Reliable, able to work independently, and willing to travel between campuses.

What We Offer

• Competitive hourly rate: £15 20/hr (depending on experience)
• 45p per mile travel expenses for travel between sites
• Opportunity to work in a supportive FE college environment, gaining experience and potentially extending the role beyond Christmas

Next Steps

Once you ve applied, one of our friendly further education consultants will give you a call to discuss this opportunity. The college will move quickly for the right applicant, and they have a simple and concise interview process. Think FE Ltd. are acting as an employment business for this position. Working for/with Think FE Ltd. is subject to agreement to our Terms and Conditions.

Data Policy

Your data will be stored by Think FE Ltd. solely for the purpose of helping you to find work. By hitting apply you consent to your data being used in this way. We will confirm with you by email immediately with a full breakdown of how your data is used, and you may opt out fully or in part at any time. Your data will not be passed on to 3rd parties without your permission.