IT Support Technician

Zero Surplus; Cambridgeshire and Peterborough; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading IT support company in the United Kingdom is looking for a skilled IT Support Specialist to join their hybrid team. This role involves diagnosing and resolving complex technical issues both remotely and on-site, along with providing first-class customer service. Ideal candidates should have a friendly demeanor and strong problem-solving skills, as well as a relevant Microsoft Certification. Growth opportunities are available within the company.

Qualifications

• Must be able to drive.
• Friendly, outgoing nature and strong problem-solving skills.

Responsibilities

• Diagnose and resolve escalated technical issues.
• Assist with 1st and 2nd line tickets as needed.
• Travel to client sites to resolve technical issues.
• Conduct system audits and provide reports.
• Assist with IT infrastructure upgrades and deployments.
• Learn from a senior field support technician.

Skills

Technical problem-solving

Customer service

Hardware troubleshooting

Networking

Education

Microsoft Certification or equivalent

Job description

Overview

Are you a confident and skilled Microsoft IT support worker coming from an outsourced support provider? Do you enjoy a mix of virtual support and would love to move more into on-site hardware and networking field support? This role offers a generous flexible hybrid arrangement with some in‑office time weekly from Cambridge, for a company that genuinely makes you feel part of the team.

We are partnered with one of the leading Microsoft IT Support companies in Cambridge and are looking to hire a confident and capable IT Support Specialist into their growing operation. The client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can‑do manner and can work well under pressure. There is potential for career progression within the company as they experience strong growth.

As an IT Support Specialist, you will play a crucial role in resolving complex technical issues and providing exceptional IT support to their clients, both on and off-site.

Responsibilities

• Diagnose and resolve escalated technical issues that could not be resolved by 1st and 2nd line support, and provide expert-level guidance to junior support staff.
• Assist with 1st and 2nd line tickets where needed to support the needs of the business.
• Travel to client sites to resolve technical issues that cannot be resolved remotely; install, configure, and troubleshoot hardware, software, and network components.
• Conduct system audits and provide comprehensive reports on IT environments.
• Assist clients with IT infrastructure upgrades, migrations and new system deployments, and provide on-site training as needed.
• Learn on the job from a senior field support technician to develop on-site capabilities.

Role Details

This is a Monday to Friday position with normal office hours and a hybrid arrangement. The role involves some in‑office time in Cambridge and on-site attendance as required. You will be part of a welcoming, relaxed team of experienced IT professionals with opportunities for progression based on attitude and work ethic.

Requirements / Qualifications

• Must be able to drive.
• Microsoft Certified (or equivalent).
• Friendly, outgoing nature and strong problem‑solving skills.

How to Apply

Please send us your CV. If possible, upload a Microsoft Word version of your CV (excluding text boxes or images). For registration purposes, indicate your current location or locations you are considering, your required salary, and your notice period. The data collected will be stored and processed in accordance with Zero Surplus's Privacy Policy.

About Zero Surplus

Zero Surplus is East Anglia's premier recruitment agency, based just outside Cambridge. We source staff for small and international businesses across Northants, Milton Keynes, Cambridgeshire and the East of England.