IT Support Technician

Adria Solutions; Blackburn; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic IT service provider is seeking a proactive IT Support Technician to join their team in Blackburn. The role involves delivering 1st and 2nd line support, ensuring staff have reliable access to systems and services. Candidates should possess strong communication skills and enjoy technical variety and problem-solving within dynamic day-to-day operations. The position is critical in managing IT support and maintaining equipment reliability across various locations.

Qualifications

• Proactive and motivated attitude.
• Experience in providing 1st and 2nd line IT support.
• Familiarity with Microsoft 365 and remote support tools.

Responsibilities

• Provide 1st & 2nd line support in person, by phone, and remotely.
• Log incidents and maintain accurate helpdesk records.
• Build, configure, and deploy IT equipment.

Skills

Strong communication skills

Problem-solving

Technical variety

Job description

Overview

IT Support Technician

Our client is seeking a proactive and motivated I.T. Support Technician to join our IT team. You will deliver high-quality 1st and 2nd line support, ensuring staff across all sites have reliable access to systems, devices, and services.

This is an exciting role for someone who enjoys technical variety, problem-solving, and taking ownership of day-to-day IT operations within a dynamic environment.

Key Responsibilities

• Provide 1st & 2nd line support in person, over the phone, and via remote tools.
• Log incidents, prioritise issues, and maintain accurate helpdesk records.
• Build, configure, and deploy PCs, laptops, mobile devices, tablets, and other equipment.
• Manage stock levels, asset tagging, and the inventory system.
• Support Microsoft 365 adoption, including Teams, SharePoint, Office apps, and basic admin tasks.
• Assist with network support, wireless infrastructure, and device configuration.
• Perform scheduled pre-event checks and provide on-call technical support as required.
• Liaise with suppliers, obtain quotes, and follow procurement procedures.
• Support deployment processes including Autopilot and Intune.
• Ensure equipment is regularly reviewed, updated, and maintained.
• Produce documentation and follow established IT procedures.

Skills & Aptitude

Strong communication skills and a friendly, approachable demeanor.