IT Support & Systems Administrator

TechBiz Global GmbH; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology support company in Manchester is seeking a technical support specialist to provide Level 1 and Level 2 support for hardware, software, and cloud issues. The ideal candidate will have strong troubleshooting skills across Windows and macOS, experience with helpdesk tools, and excellent communication abilities. This role is essential for maintaining IT infrastructure and assisting with user support. Competitive compensation and opportunities for growth are offered.

Qualifications

• Strong troubleshooting skills across Windows, macOS, and mobile platforms.
• Experience with helpdesk tools, remote support, and basic networking.
• Familiarity with cloud services and system administration.
• Excellent communication and documentation skills.
• Ability to work independently and escalate when needed.

Responsibilities

• Provide Level 1 and Level 2 technical support for various issues.
• Set up and maintain user devices and accounts.
• Administer Microsoft 365, Azure, and other systems.
• Monitor and maintain IT infrastructure and backups.
• Document support procedures and system changes.
• Assist with IT projects and compliance initiatives.

Skills

Troubleshooting skills across Windows

Troubleshooting skills across macOS

Helpdesk tools experience

Remote support skills

Basic networking knowledge

Excellent communication skills

Excellent documentation skills

Ability to work independently

Tools

Microsoft 365

Microsoft Azure

Google Firebase

Job description

Key Responsibilities :

Provide Level 1 and Level 2 technical support for hardware, software, and cloud infrastructure issues

Set up and maintain user devices, accounts, and access controls

Administer systems including Microsoft 365, Microsoft Azure, Google Firebase

Monitor and maintain IT infrastructure, backups, and patching

Document support procedures, system changes, and asset inventory

Assist with IT projects, upgrades, and compliance initiatives

Requirements :

Strong troubleshooting skills across Windows, macOS, and mobile platforms

Experience with helpdesk tools, remote support, and basic networking

Familiarity with cloud services (e.g., Microsoft 365, Azure) and system administration

Excellent communication and documentation skills

Ability to work independently and elevate when needed