IT Support Lead

Proactive.IT Appointments Limited; Guildford; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading IT services provider is seeking an experienced IT Support Lead in Guildford, UK. The role involves critical support for regulated laboratory environments, ensuring data integrity and compliance. Responsibilities include administering Chromatography Data Systems and managing IT operations. Benefits include a competitive salary, private medical insurance, and a company pension. The ideal candidate will have strong leadership skills and experience in IT support within laboratory settings.

Benefits

Competitive salary

Annual leave plus bank holidays

Private medical insurance

Company pension contributions

Discounted gym membership

Qualifications

• Experience in leading teams and managing IT support operations.
• Strong knowledge of laboratory systems and IT compliance.
• Ability to administer and configure Chromatography Data Systems.

Responsibilities

• Administer and manage Chromatography Data Systems.
• Support laboratory-specific systems like Empower.
• Ensure compliance with audit trail requirements.
• Manage system configurations and integrations.

Skills

Leadership

IT Support

System Compliance

Data Integrity

Collaboration

Education

Relevant IT qualifications

Tools

Chromatography Data Systems (CDS)

Hyper-V

Active Directory

Citrix

Veeam

Job description

11393JS
£45k – 55k per year

IT Support Lead

Working with a leading organisation for an experienced IT Support Lead. This role is critical in supporting regulated laboratory environments, ensuring data integrity, system compliance, and robust IT service delivery across laboratory and enterprise systems.

Key Responsibilities

• Administer Chromatography Data Systems (CDS), including Empower, with responsibility for user account management, system backups, and data archiving.

• Support and configure laboratory-specific systems such as Empower and LAC/E.

• Collaborate closely with Quality Assurance and laboratory teams to ensure data integrity and full compliance with audit trail requirements.

• Coordinate with external vendors regarding system upgrades, patches, and service-level agreements.

• Implement and maintain validated states for computerized systems in compliance with GxP, 21 CFR Part 11, and EU Annex 11.

• Develop, execute, and maintain validation protocols for IT systems and laboratory informatics platforms.

• Support internal and external audits, addressing findings in a timely and effective manner.

• Maintain comprehensive documentation for IT processes, validation activities, change control, and system configurations.

• Manage system configurations, custom fields, and integrations with laboratory instruments.

IT Operations & Infrastructure

• Provide leadership and daily direction to team members, ensuring efficient ticket management and resolution.

• Deliver desk-side, phone-based, and ticket-based support for hardware, software, and enterprise applications.

• Maintain and repair desktops, laptops, and associated peripherals.

• Monitor and maintain server hardware, configure virtualization platforms (e.g., Hyper‑V), and manage backup solutions such as Veeam.

• Ensure Microsoft updates are applied to non-managed servers.

• Administer Active Directory, including account creation and deactivation, structural maintenance, and management of security and distribution groups.

• Configure and support Citrix servers and manage NAS devices (e.g., Synology, QNAP) for backup purposes.

• Utilise remote-control tools to resolve desktop and user issues.

• Manage relationships with external IT and laboratory system service providers.

• Participate in special projects and on-call duty rotations as required.

Benefits

• Competitive salary and comprehensive benefits package, including:
• Annual leave plus bank holidays
• Company pension contributions
• Private medical insurance or health cash plan
• Life assurance and income protection schemes
• Employee assistance programme
• Discounted gym membership
• Regular social events and company activities

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.

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