IT Support Junior Technician

Costa Rica Appliances; Bristol; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading environmental consultancy is seeking a motivated IT Support Junior Technician to join their team in Bristol. This role involves troubleshooting and maintaining PC hardware, assisting with Windows and Linux systems, and providing first and second line support. The company offers opportunities for professional development in a supportive environment, along with a competitive salary and a variety of employee benefits.

Benefits

Enhanced pension scheme

Private medical insurance

Competitive annual leave entitlement

Employee recognition awards

Wellbeing programmes

Qualifications

• Previous experience working on a Service Desk/1st & 2nd line support or similar.
• Solid knowledge of Windows 10 and Microsoft Office 365.
• Attention to detail and proactive learning.

Responsibilities

• First point of contact for technical IT support (1st and 2nd Line).
• Office 365 and Active Directory administration.
• Supporting troubleshooting tech issues and infrastructure.

Skills

Windows 10 Desktop skills

Microsoft Office 365 experience

Excellent verbal and written communication skills

Attention to detail

Proactive with a willingness to learn and adapt

Job description

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Logika Group

Location: Bristol

Role Location

The role would be based in Bristol. Occasional travel to other offices may be required.

The Company

Logika Group is a leading independent environmental consultancy, underpinned by a growing team of

experts in environmental policy, strategy, design, and assessment.

With offices in London, Bristol, Warrington, Leeds, Brighton and Belgium, Logika Group comprises four

specialist sister companies: Logika Consultants, Air Quality Consultants, Noise Consultants, and Logika

Europe.

Over the last 30+ years, we have achieved sustained growth and honed our provision of high-quality

services, while securing a large volume of repeat business from satisfied clients. We were recognised as a

top 25 leading player in UK Environmental and Sustainability Consulting by Environmental Analyst.

We Pride Ourselves On Being Able To

• Employ the best people to provide the highest quality advice
• Provide a personal service
• Deliver meaningful work to a high technical standard, which protects and improves the environment
• Design innovative cross-disciplinary solutions
  
  

With a proven track record of success, Logika Group has been involved with UK Government expert groups

and European Commission working groups, provided expert evidence at Public Inquiries, and helped clients

gain planning consent for thousands of projects.

Logika Group is underpinned by our values of Community, Collaboration and Integrity developed by our

staff members to reflect our shared principles, approach to our work, and positive company culture.

The Role

As an IT Support Junior Technician, you will be the point of contact for end users to receive support and

maintenance not just remotely but desk-side as well. This includes installing, diagnosing, repairing,

maintaining and upgrading all PC hardware and similar desktop equipment to ensure optimal workstation

performance.

Duties [will include but not be limited to]:

• First point of contact to end users and providing technical IT support (1st Line and 2nd Line).
• Office 365 Administration.
• Active Directory Administration.
• 3CX Phone System Administration.
• Supporting with physical Windows & Linux based hardware & infrastructure requirements.
• Supporting staff with troubleshooting tech issues, creating new users, password resets and hardware
  
  

replacements and builds.

• Supporting the IT Team with software and upgrades.
• Supporting the Data and Digital Team with ad hoc infrastructure projects.
• Carry out their duties and any ad hoc requests that come in, with accuracy and professionalism.
  
  

This is an exceptional opportunity at an exciting time both for our business and for environmental

consultancy. With us, you will be involved at the heart of the team and will play a key role in the IT

department for the Group. You will work in a friendly, supportive environment and will be given one to one

support, mentoring, learning and development via experienced colleagues. External training will be

provided where required.

Skills And Experience We Are Looking For

The ideal candidate will have:

• Previous experience working on a Service Desk/1st & 2nd line support or a similar environment.
• Solid Windows 10 Desktop skills.
• Microsoft Office 365 experience.
• Microsoft Exchange online.
• Attention to detail.
• Proactive with a willingness to learn and adapt.
• Excellent verbal and written communication skills.
• Keen IT interest and self-development.
  
  

Desirable

• Full UK driving licence
  
  

What we offer

We are a growing Group of companies that wants to do things differently, with an exciting future

that will help you shape and realise your ambitions. You will have a great opportunity to work with a

talented and dedicated team and be able to develop your career as the company grows.

Alongside a competitive salary, we offer a range of formal benefits and training, and development

programmes to enhance employee satisfaction and professional development. These include, an enhanced

pension scheme, private medical insurance, competitive annual leave entitlement which grows with length

of service, additional annual leave purchase scheme, rail and bus season ticket loans, cycle scheme, group

life assurance, staff training and CPD programme, employee recognition awards, social value programme

and more.

Furthermore, we ensure we can support our employees through offering wellbeing programmes and

policies that support individuals. These include flexible working, trained mental health first aiders, and

readily available support through our Employee Assistance programme.

Logika Groups Equal Opportunities Policy is to ensure that no applicant receives less

favourable treatment on the grounds of age, disability, gender, reassignment, marriage and civil

partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

How To Apply

Please apply using the application form on our website www.logikagroup.com/careers

If you have any questions on the role and/or group, then send them through to

Further Information Is Available On Our Websites

www.aqconsultants.co.uk | www.noiseconsultants.co.uk | www.logikaconsultants.co.uk

www.logikagroup.com

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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