IT Support Engineer (Shifts) - Systems Integrator

Hamilton Barnes Associates Limited; Greater London; On-site; GBP 32,000; Full time

Job summary

A leading telecommunications provider in Greater London is looking for a professional to manage IoT and Network customer support. Responsibilities include handling fault calls and liaising with suppliers. Candidates should have expertise in Windows Servers and the M365 stack. The position offers a basic salary of £32,000 per annum plus shift allowance, with benefits such as private medical insurance and travel expenses covered.

Benefits

Travel to work expensed (Up to Zone 6 of London Underground paid)

Private Medical Insurance

Qualifications

• Experience in managing IoT/Network alerts and customer fault calls.
• Proficient in using trouble ticket systems.

Responsibilities

• Manage IoT/Network alerts and customer fault calls.
• Update ticket systems and customer documentation.
• Co-ordinate with 3rd party suppliers for issue resolution.
• Notify support for escalation and new business opportunities.

Skills

Windows Servers

M365 Stack

General Networking

Job description

Ready to strengthen enterprise security in a global technology powerhouse?

Join a leading telecommunications and ICT solutions provider committed to delivering secure, high-performance connectivity and digital innovation worldwide. The company drives transformation by integrating advanced network, cloud, and security services for global enterprises.

Opportunities don’t wait, safeguard the digital future with a trusted global leader. Apply now!

Responsibilities

• Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports and customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone)
• Update trouble ticket systems and customer documentation with fault history
• Contact and co‑ordinate 3rd party suppliers, Mobile Operators, or other KDDI resources, to help achieve trouble resolution
• Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities

Skills/Must have

• Windows Servers
• M365 Stack
• General Networking

Benefits

• Travel to work expensed (Up to Zone 6 of London Underground paid)
• Private Medical Insurance

Shift Patterns

• 4 days (12 hr 8:00 - 20:00)
• 4 days off
• 4 Nights (12 hr 20:00-08:00)

Salary

• £32,000 Basic Salary Per Annum + £1,300 Shift Allowance