IT Support Engineer — Desk & Server Support (UK/Ireland)

Eurofins; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global analytical testing firm is seeking an IT Support Engineer to provide infrastructure support across the UK and Ireland. The role involves resolving hardware and software issues, configuring PCs, and ensuring high levels of customer care. Ideal candidates will have strong Windows support and communication skills, along with the ability to work independently and as part of a team. This position reports a commitment to diversity and sustainability in the workplace.

Benefits

Life Assurance (4 times annual salary)

Holiday Purchase Scheme

Enhanced Maternity, Paternity and Adoption Pay Scheme

Company Pension Plan

Employee Assistance Programme – 24/7 confidential support

Free car parking

Worldwide career opportunities

Perkbox access for savings

Qualifications

• In depth knowledge and experience of supporting appropriate versions of Microsoft Windows.
• Appropriate experience in a similar support role.

Responsibilities

• Provide desk-side and remote support to users, resolving hardware and software issues.
• Set up, configure and install new PCs and associated equipment.
• Provide local support for desktop, server and network infrastructure equipment.
• Ensure high levels of internal and external customer care.

Skills

Microsoft Windows support

Hardware support skills

Basic Windows Server administration

Microsoft Exchange/Outlook support

Microsoft Office support

Ticketing systems experience

Strong communication skills

Organizational skills

Time management

Job description

A global analytical testing firm is seeking an IT Support Engineer to provide infrastructure support across the UK and Ireland. The role involves resolving hardware and software issues, configuring PCs, and ensuring high levels of customer care. Ideal candidates will have strong Windows support and communication skills, along with the ability to work independently and as part of a team. This position reports a commitment to diversity and sustainability in the workplace.