IT Support Engineer - Ballyclare

MCS Group; Antrim and Newtownabbey District; On-site; GBP 31,000; Full time

Job summary

A leading recruitment agency is looking for an IT Support Engineer for a 6-month temporary position in Ballyclare, Northern Ireland. You'll provide hands-on support for software and IT systems, with key responsibilities including resolving technical issues and managing user accounts. Ideal candidates should have strong experience with Active Directory and Office 365, as well as excellent troubleshooting skills. Competitive salary of £30,500 per annum and 40-hour work week are offered.

Benefits

33 days' annual leave

Competitive salary

Qualifications

• Strong technical expertise with a customer-focused approach.
• Experience in managing Active Directory and Office 365.
• Ability to resolve IT support tickets efficiently.

Responsibilities

• Provide first to third line IT support.
• Set up new user accounts and configure hardware.
• Support internal IT projects like asset management.

Skills

IT support experience

Active Directory

Office 365

Strong troubleshooting skills

Customer service

Knowledge of modern printer systems

Cloud backups

SQL

Job description

Overview

MCS Group is looking for an IT Support Engineer for a 6 month temporary post in the Ballyclare area! As IT Support Engineer, you will play a hands on role in the day to day support of software and systems for our client. This is an on-site position in the Ballyclare area, so is ideal for someone who wants to avoid the Belfast commute!

The Position

• Providing first to third line IT support, including resolving tickets and technical issues.
• Setting up new user accounts and configuring hardware (including Android devices and modern printer systems).
• Supporting internal projects such as asset management and cloud backups.
• Managing Active Directory and Office 365 environments.
• Assisting with change management requests and system upgrades.

The Person

• This role is ideal for someone with strong technical expertise and a customer-focused approach, confident working across a range of IT support tasks.
• Experience in IT support, including Active Directory and Office 365 is essential.
• Knowledge of modern printer systems and cloud backups.
• Strong troubleshooting skills with a focus on excellent customer service.
• Experience with SQL is nice to have.
• Familiarity with asset management systems.

Salary

Salary: £30,500 per annum (paid at a rate of £14.66/hour).

Hours: 40-hour working week

Holidays: 33 days' annual leave (including bank holidays) accrued pro rata.

Communication

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group 02896 935 509.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs

Commitment to Equality

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

Not all agencies are the same… MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.