IT Support Engineer: 1st/2nd Line, Mentoring & Projects

ITR | part of Ascent International Group; Moreton-in-Marsh; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading IT support firm based in Moreton-in-Marsh is looking for a passionate IT Support Technician. You will be the first point of contact for IT issues, troubleshooting hardware, software, and network problems. Strong communication and customer service skills are essential. The role requires experience in 1st line support, with familiarity in 2nd line issues being advantageous. A full UK driving license and knowledge of Windows/macOS is necessary. Join us for a chance to grow in a supportive environment.

Qualifications

• Experience in 1st line support with 2nd line knowledge preferred.
• Knowledge of networking basics (TCP/IP, DNS).
• Full UK driving license required.

Responsibilities

• Act as the first point of contact for IT issues.
• Troubleshoot hardware and software problems.
• Document fixes and mentor junior team members.

Skills

Strong communication

Customer service skills

Proactive attitude

Troubleshooting skills

Tools

Windows

macOS

Office 365

Job description

A leading IT support firm based in Moreton-in-Marsh is looking for a passionate IT Support Technician. You will be the first point of contact for IT issues, troubleshooting hardware, software, and network problems. Strong communication and customer service skills are essential. The role requires experience in 1st line support, with familiarity in 2nd line issues being advantageous. A full UK driving license and knowledge of Windows/macOS is necessary. Join us for a chance to grow in a supportive environment.