IT Support Engineer (1st/2nd Line)

East Surrey College / John Ruskin College; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An educational institution in London is looking for an enthusiastic IT Support Engineer to join their busy IT Department. The position involves providing first and second line support for the College’s IT infrastructure, including handling hardware and software issues, and maintaining records of queries. Candidates must possess an MCSE qualification or equivalent and have a good knowledge of web-based technologies. The role offers a competitive salary, excellent pension schemes, onsite parking, a full gym, and discounted Spa treatments.

Benefits

Competitive salary

Choice of two excellent pension schemes

Brilliant holiday package

Free onsite parking

Access to fully equipped gym

Discounted Spa and Salon treatments

Qualifications

• High level of knowledge of web-based technologies.
• Must hold MCSE qualification or equivalent.
• ITIL Practitioner certification required.

Responsibilities

• Provide first line technical support for IT queries.
• Maintain accurate records via the corporate Service Desk system.
• Resolve issues raised by internal team members.

Skills

Web-based technologies

Technical support

Communication

Capability to create IT policies

Maths & English GCSE / Level 2 equivalent

Education

MCSE qualification or equivalent

ITIL Practitioner

Maths & English GCSE / Level 2 equivalent

Job description

An educational institution in London is looking for an enthusiastic IT Support Engineer to join their busy IT Department. The position involves providing first and second line support for the College’s IT infrastructure, including handling hardware and software issues, and maintaining records of queries. Candidates must possess an MCSE qualification or equivalent and have a good knowledge of web-based technologies. The role offers a competitive salary, excellent pension schemes, onsite parking, a full gym, and discounted Spa treatments.