IT Support Engineer

Van Ierland Assurantiën; Tamworth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A Microsoft Gold Partnered service provider in Tamworth is seeking an IT Support Engineer. This role offers a salary of up to 30K plus overtime and ample opportunity for career progression. The company emphasizes a supportive and flexible work environment. Candidates should possess strong problem-solving skills and a passion for IT, with experience in relevant technologies being a plus.

Qualifications

• Strong basis knowledge in IT systems, a passion for learning more.
• Good communicator with a desire for a fluid work environment.
• Experience in Managed Service Desk provider is beneficial.

Responsibilities

• Manage Windows operating systems and Office 365 solutions.
• Liaise with 3rd party suppliers for fault management.
• Resolve incidents quickly using remote support tools.

Skills

Windows 7 and Windows 10 Operating Systems

Office 365 Email Solutions

Basic Client-side Networking experience

Strong problem-solving abilities

Organisational skills

Tools

Remote support tools

HP hardware

Dell hardware

Job description

Overview

IT Support Engineer - up to 30K + 2x Overtime - Tamworth

An exciting new opportunity has become available for a IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth. We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.

Responsibilities

• Windows 7 and Windows 10 Operating Systems
• Office 365 Email Solutions
• Exchange 2007/2010/2013/2016 Mailbox Management
• Active Directory Users/Computers Management
• Basic Client-side Networking experience
• Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
• Microsoft Office Applications
• Prior experience working within a Managed Service Desk provider (beneficial)
• Proven experience resolving incidents quickly by using remote support tools
• Exposure to HP and Dell hardware

Qualifications and expectations

• We are not expecting the IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!
• You will be a self-motivated IT Support Engineer, a good communicator and have a natural desire to create a fluid environment.
• The successful 1st Line Support Engineer should have strong problem-solving abilities, organisational skills and the ability to work as part of a team.

How to apply

Apply now for immediate consideration for this IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.

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