IT Support Engineer

Xact Placements; Slough; On-site; GBP 27,000 - 32,000; Full time

Job summary

A staffing agency is seeking an ICT Technician to support schools in Slough. The role involves maintaining IT hardware and services, managing technical issues, and installation of computers and software. Candidates should have 2+ years of similar experience, excellent customer service skills, and proficiency in Office 365. The salary ranges from £27,000 to £32,000 per annum based on experience, and the position is full-time with required DBS and safeguarding checks.

Qualifications

• 2+ years’ similar experience ideally within education.
• Excellent customer service and communication skills.
• High level knowledge of common user applications.

Responsibilities

• Manage and resolve technical issues that impact operations.
• Install and repair computers and networking software.
• Complete technical duties related to network and desktop services.

Skills

Customer service

Communication skills

Office 365

Job description

Job description

Are you looking for a new exciting opportunity working as an ICT Technician to be based in Slough?

You will be responsible for the maintenance of all IT Hardware and Services across School Sites, as well as supporting the school in improving the standard of their ICT provisions.

This role is offered on a full‑time basis and you will be subject to an enhanced DBS and safeguarding checks.

Main Duties of the Role

• Settle and manage any technical issues that impact the operations by providing efficient technical solutions.
• Installation / repair of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations.
• Complete a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware).

Your Skills and Experience

• 2+ years’ similar experience ideally within education
• Excellent customer service and communication skills
• High level knowledge of common user applications and skilled in using Office 365.
• Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and resolve technical problems.

Salary

• £27,000-£32,000 per annum, depending on experience