IT Support Engineer

Morgan Jones Recruitment Consultants; Ramsgate; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A technology services firm in Ramsgate is seeking an IT Support Engineer to be the first point of contact for service requests. The role includes diagnosing technical issues while maintaining client technology standards. Full training will be given, and no prior experience is required. Ideal candidates should be enthusiastic about technology, have strong communication skills, and possess a proactive attitude. This position offers a hybrid work arrangement and the opportunity to earn performance bonuses.

Qualifications

• No prior experience or certifications needed, just a passion for tech.
• Full training and development provided from day one.
• Must be proactive and eager to learn.

Responsibilities

• Handle incoming client service requests professionally.
• Diagnose and resolve technical issues across varied systems.
• Support clients in maintaining technology and security standards.
• Collaborate with internal teams for seamless service delivery.

Skills

Communication skills

Problem-solving

Interest in technology

Organizational skills

Attention to detail

Ability to work under pressure

Job description

Tech-savvy, customer-focused, and ready to grow? This role offers full training, great benefits, and a clear path into IT.

IT Support Engineer

Hybrid (1 day WFH per week after probation)

£25,000 per annum + up to £2,500 performance bonus + EO profit share

9:00-5:00 Mon-Fri

Join a forward-thinking technology services firm where customer service is at the heart of everything we do.

As an IT Support Engineer, you'll be the first point of contact for incoming service requests, delivering outstanding support while helping clients maintain secure and efficient tech environments.

You don't need prior experience or certifications, just a passion for tech and a willingness to learn. Full training and development are provided from day one.

Responsibilities

• Handling incoming client service requests with professionalism and care
• Diagnosing and resolving technical issues across varied systems
• Supporting clients in maintaining strong technology and security standards
• Collaborating with internal teams to ensure seamless service delivery

What you need

• Be confident in communicating with clients and solving problems
• Have a genuine interest in technology and IT – this is a must
• Be organised, proactive, and eager to learn
• Thrive in a collaborative, fast-paced environment
• Attention to detail
• Ability to work under pressure
• Willingness to obtain additional certifications
• A great personality and attitude to work

Apply now