IT Support Engineer

BUZZ Bingo; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular gaming and leisure company is looking for an IT Support Engineer at their Nottingham hub. This full-time role involves providing desktop and end-user support, managing hardware, and enhancing user satisfaction. With responsibilities ranging from troubleshooting to managing incident logs, the ideal candidate will have solid experience in IT support and a strong grasp of Windows OS and Microsoft 365. Competitive salary and benefits including well-being apps and extensive leave are offered.

Benefits

Physical and mental wellbeing app

Buzz Brilliance Awards - Employee Recognition Scheme

5 weeks Annual Leave plus Public Holidays

50% off bingo tickets and food

Life Assurance

Qualifications

• Solid experience in desktop and end-user support, ideally in a multi-site or enterprise environment.
• Understanding of Active Directory and basic networking fundamentals.
• Flexible with availability for occasional travel to other sites.

Responsibilities

• Delivering on-site support for desktops, laptops, printers, and other hardware.
• Logging and resolving incidents via our ITSM platform.
• Maintaining a stable and reliable IT environment.

Skills

Desktop and end-user support

Strong knowledge of Windows OS

Experience with Microsoft 365

Support for hardware components

Familiarity with ITSM platforms

Job description

IT Support Engineer

Location - Buzz Hub, Nottingham

Full Time

Salary GBP30,000 per annum plus annual bonus (depending on company performance)

Be the friendly face of IT at Buzz Bingo!

Are you passionate about tech and love helping people solve problems? We're looking for an IT Support Engineer to join our buzzing Support Office team in Nottingham. In this hands-on role, you'll be the go-to expert for all things end-user support making sure our colleagues have the tools they need to do their best work.

From fixing hardware glitches to supporting remote diagnostics and rollouts across our bingo clubs and regional offices, you'll play a key role in keeping Buzz Bingo's tech running smoothly.

In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes

• - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App - for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards - Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays
• Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

What you'll be doing:

• Delivering on-site support for desktops, laptops, printers, and other hardware.
• Providing desktop and end-user support, including software installs, updates, and troubleshooting.
• Managing hardware inventory and asset tracking.
• Supporting meeting room tech AV setups, conferencing tools, and more.
• Handling new starter setups and onboarding IT support.
• Logging and resolving incidents via our ITSM platform.
• Performing regular health checks and maintenance on office IT equipment.
• Collaborating with the wider IT team to resolve complex issues and improve support processes.

What you'll aim to achieve:

• Deliver exceptional technical support with a friendly, professional approach.
• Maintain a stable and reliable IT environment at head office and beyond.
• Reduce downtime and improve user satisfaction across the business.
• Keep our hardware estate up to date and aligned with company standards.
• Ensure seamless onboarding for new starters.
• Be a trusted point of contact for all things IT.

What you'll bring:

• Solid experience in desktop and end-user support, ideally in a multi-site or enterprise environment.
• Strong working knowledge of Windows OS, Microsoft 365, and common business applications.
• Proven experience supporting hardware, desktops, laptops, printers, AV equipment.
• Familiarity with IT asset management and lifecycle tracking.
• Experience using ITSM platforms and remote support tools.
• Understanding of Active Directory and basic networking fundamentals.
• Bonus: experience with hardware rollouts and upgrades across multiple sites.

Other things to know:

• Occasional travel to other Buzz Bingo sites may be required.
• Flexibility to work outside standard hours during planned maintenance or urgent support needs.
• Ability to safely lift and move IT equipment.
• A full UK driving licence is desirable.
• Commitment to data protection and confidentiality.
• Willingness to stay up to date with evolving tech and best practices.

Ready to bring your IT skills to the Buzz Hub?

Join a team that's all about collaboration, innovation, and making work fun. Apply now and help us keep the buzz alive!