IT Support Engineer

Brackenberry; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading UK Police Authority partner is seeking an experienced IT Support Engineer to manage a mobile device refresh programme across Norfolk and Suffolk. The role requires strong Windows knowledge, exceptional communication skills, and the ability to work independently. Travel across sites is necessary, and a full UK driving licence is mandatory. This contract offers competitive pay and the chance to work within a high-performing ICT team.

Qualifications

• Strong knowledge of Microsoft Windows environments.
• Proven ability to carry out advanced diagnostics on IT hardware and software.
• Experience working independently and collaboratively as part of a team.
• Familiarity with ICT Asset Management processes.
• Excellent communication skills and a strong customer service ethos.
• Full UK driving licence with eligibility to drive Constabulary vehicles.

Responsibilities

• Deliver a high-priority mobile device refresh programme across Norfolk and Suffolk.
• Work closely with a dedicated End User Computing (EUC) team.
• Carry out advanced diagnostics and support for hardware/software issues.
• Maintain ICT asset register for accuracy and compliance.
• Represent ICT in a customer-facing role across internal departments.
• Ensure project delivery aligns with targets and compliance.

Skills

Compliance

Mobile Devices

Communication Skills

Customer Service

Project Delivery

Asset Management

Supply Travel

Windows Software

Education

Qualification in an ICT discipline or relevant IT operational experience

Job description

Brackenberry is proud to be working in partnership with a leading UK Police Authority to supply an experienced IT Support Engineer to support their critical End User Computing (EUC) refresh programme.

This is a field-based role, ideal for someone who enjoys being hands-on and mobile, taking the lead in deploying and refreshing mobile devices across the region. You'll be working within a high-performing ICT team, ensuring smooth device rollouts that are essential to frontline operations.

Rate Of Pay: £22.70 per hour

Role Overview:

• Deliver a high-priority mobile device refresh programme across Norfolk and Suffolk.
• Work closely with a dedicated End User Computing (EUC) team based in Suffolk.
• Carry out advanced diagnostics and support for hardware and software issues.
• Maintain and update the ICT asset register to ensure accuracy and compliance.
• Represent ICT in a customer-facing role with various internal departments.
• Ensure project delivery aligns with financial year targets and compliance obligations.
• Regularly travel between multiple sites (constabulary vehicles provided).

Qualification in an ICT discipline or relevant experience in an IT operational environment

Strong knowledge of Microsoft Windows environments

Proven ability to carry out advanced diagnostics on IT hardware and software

Experience working independently and collaboratively as part of a team

Familiarity with ICT Asset Management processes

Excellent communication skills and a strong customer service ethos

Full UK driving licence with eligibility to drive Constabulary vehicles (Category B)

Travel Requirement:

This is a field-based role with frequent travel across Norfolk and Suffolk. A driving licence is essential, and you'll have access to constabulary vehicles where required.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K full time and unrestricted and able to provide proof towards it.

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Required Skills:

• Compliance
• Mobile Devices
• Eligibility
• Project Delivery
• Asset Management
• Communication Skills
• Supply Travel Windows Software
• Customer Service
• Communication Management